Transport For London Are Regularly Stealing From Passengers

2sides2everystory

I have 3 PAYG Oystercards registered online.

My kids were using them on Saturday for very simple journeys between the DLR and Stratford using Jubilee.

On Monday I noticed that the card I use most and which I believed had the highest balance ran out in the middle of the day and I had to top up.

I was with a business colleague at the time so I didn't have time to investigate.

I have just sat down to investigate Journey History online. The Journey Histories for my main card and one of the other two are inexplicably not available. The Journey History for the third reveals that a total of £1.30 plus £4.40 were deducted for a journey from Stratford to change at Canary Wharf Jubilee (Heron Keys DLR) to a station down the Lewisham branch of the DLR. The correct fare I believe was just £1.30. What is more, that brought the total deducted for one day to £8.30 for two short bus journeys and this last nonsense.

The £4.40? Recorded and levied totally incorrectly as a touch in at the end of the journey with "no touch out". There may have been no touch in at the DLR at Canary Wharf as there is no physical barrier but this unfit for purpose system which TFL have presented for six whole years now has been programmed to take take take. It has my email address so why is it not programmed to email me and notify me of any anomalies like this? It is intelligent enough to charge me again if my journey time between touching in and touching out is too long so why can it not be programmed to work out that a touch at a DLR station 2 miles away but only 10 mins from the last touch out clearly indicates the routea touch out not a touch in, and it also clearly indicates the route.

We know why don't we? It's because the people that run TFL and Oystercard are as bent as bankers. That includes you Mayor Johnson because you know about this scam and have done nothing about it. We just have to be bright enough to notice and then go bang on a window somewhere to get the stolen money refunded.

Thank you very much. Book yourselves four years in prison for your bare-facedness in troubled times. You are far worse than youngsters stealing bottled water on a burning hot afternoon in Hackney. I could get several bottles for the cash you nicked off me on just one card while you had your hand in my pocket. Meantime you are still hiding what you did to me on the other two cards because I cannot access the journey history record online in your unfit for purpose system. What will I find when I make an early morning raid on one of your assistance windows I wonder? I bet you lot have millions of these stolen £4s or £4.40s hidden away somewhere too. Bloody gang culture - gets everywhere.

wealdroam

Great username.

Yes, there usually are two sides to every story.

Did you not know that if you didn't touch out at the appropriate place then you would be overcharged?

Or do you really need a barrier to keep you captive until you do the right thing?

I have used the word 'you' above, but it appears that it may've been your children not knowing the rules.
Please interpret 'you' appropriately.

piggeh

Try doing the journies without an oyster, should work out cheaper if the Oyster system is stealing your cash.

Humphrey10

I've never used an Oyster card, but even I'm aware that if you don't touch out of a journey you will be charged the max fare. It's not some hidden secret that TfL don't tell people about.

2sides2everystory

Well maybe you robots ought to venture out and try the system over a number of years and you might begin to see what I mean. It is thieving designed into the system deliberately, but it's the same as every other type of thieving. It's very wrong.

We are humans not robots and the machines they use are not infallible either. Do you know how to read what it says on some of those barrier-less scratched illegible touchpad screens on the DLR in bright sunlight or rain? Do you know the difference between all the different beeps they might emit? Do you ALWAYS remember to touch, especially when you are at a change station? Of course you do - you are perfectly functioning robots atune to the imperfect but nevertheless completely mapped computerised interface at TFL.

Do you know the effect of touching twice at a station like Stratford, not by mistake, but just to get out of a brand new station?? Do you know the effect of being manually released from a barrier station under refurbishment when the station staff tell you "not to worry" but to walk through as the barriers are not working? No you do not, and nor do the station staff.

Do you realise the eyewatering price of a ticket between two DLR stations outside the Oystercard system? I do. I got back to London City Airport with my kids in tow recently but had forgotten my Oystercards and a 15 minute journey solely on the DLR was £4 each when with the Oystercards it would have been £1.30 assuming I didn't slip up with my suitcases in hand and forget to touch out. I can get on a bus and touch once for £1.30 so why can't I use the DLR in the same way since it has no barriers at so many stations? It is a general rip off and the Oystercard system is loaded and has been loaded for some time now against customers worse than any novel bank charges tariff or Ryanair wheeze to trip people up.

Rolandtheroadie

Thanks for the heads up, if I ever venture to London I'll watch out for it.