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Locks up left click for ages
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KingL
Posts: 1,713 Forumite
in Techie Stuff
Hi I'd appreciate any help on this. After a minute or two's use, suddenly Windows does not respond to a left mouse click (or a single tap on the trackpad) or 'enter'
right click still works, the windows button and cursor keys still work, 'cntrl+tab' still works, Alt+F4 still works but the left cick won't do anything. Unless you leave it for about 20 minutes and then all of a sudden everything is fine again. It's like there is some background process hogging all the resources and disabling the left-click activity until it's good and ready to accept some more left clicks. Except that task manager doesn't show any untoward usage of system resources and doesn't show any applications as not responding.
If you restart the machine, it doesn't prompt you to quit any processes and when it starts again, it is already in the problem-state and it remains that way until it feels like accepting left clicks again (usually about 10 minutes later). Same thing when restarting into safe mode and/or removing all power sources for 10 minutes.
-I have run Malware Bytes from safe mode which didn't show anything (log below. Yes, I know I've got MSIE6, but I don't use it).
-nothing untoward in Adaware, cccleaner or spybot
-I have removed and reinstalled the touch pad drivers
-I have restored the system back to a point 4 days previous to the probelm starting.
-Turned off all startup items
-I have removed and reinstalled my default virus sw Avira (which did get corrupted somewhere along the line (module Recore.dll could be loaded)).
The initial occurance was when doing a fairly simple copy-paste operation in MS word.
I suspect I'm gonna have to reinstall windows, but I'd really rather not. Any ideas ??
WinXPSP3
tia
Malwarebytes' Anti-Malware 1.51.2.1300
https://www.malwarebytes.org
Database version: 7797
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512
26/09/2011 02:10:01
mbam-log-2011-09-26 (02-10-01).txt
Scan type: Quick scan
Objects scanned: 175944
Time elapsed: 7 minute(s), 49 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
right click still works, the windows button and cursor keys still work, 'cntrl+tab' still works, Alt+F4 still works but the left cick won't do anything. Unless you leave it for about 20 minutes and then all of a sudden everything is fine again. It's like there is some background process hogging all the resources and disabling the left-click activity until it's good and ready to accept some more left clicks. Except that task manager doesn't show any untoward usage of system resources and doesn't show any applications as not responding.
If you restart the machine, it doesn't prompt you to quit any processes and when it starts again, it is already in the problem-state and it remains that way until it feels like accepting left clicks again (usually about 10 minutes later). Same thing when restarting into safe mode and/or removing all power sources for 10 minutes.
-I have run Malware Bytes from safe mode which didn't show anything (log below. Yes, I know I've got MSIE6, but I don't use it).
-nothing untoward in Adaware, cccleaner or spybot
-I have removed and reinstalled the touch pad drivers
-I have restored the system back to a point 4 days previous to the probelm starting.
-Turned off all startup items
-I have removed and reinstalled my default virus sw Avira (which did get corrupted somewhere along the line (module Recore.dll could be loaded)).
The initial occurance was when doing a fairly simple copy-paste operation in MS word.
I suspect I'm gonna have to reinstall windows, but I'd really rather not. Any ideas ??
WinXPSP3
tia
Malwarebytes' Anti-Malware 1.51.2.1300
https://www.malwarebytes.org
Database version: 7797
Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512
26/09/2011 02:10:01
mbam-log-2011-09-26 (02-10-01).txt
Scan type: Quick scan
Objects scanned: 175944
Time elapsed: 7 minute(s), 49 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
0
Comments
-
try booting without the battery in
post a hijackthis log!!
> . !!!! ----> .0 -
thanks - log below as requested. will try the battery thing now....
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:19:01, on 28/09/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\Nero\Nero8\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nero\Nero8\InCD\NBHRegInCDSrv.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\SAMSUNG\MagicKBD\MagicKBD.exe
C:\Program Files\SAMSUNG\MagicKBD\PerformanceManager.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Telstra Turbo Connection Manager\Telstra Turbo
Connection Manager.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://uk.mcafee.com/root/regwizard/RegWizardCookieDrop.asp?lcode=en
-gb&affid=532-2&acctid=186330886&email=jack.bauer2359@yahoo.co.uk
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -
C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-
9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-
EABFE594F69C} - C:\Program Files\Java\jre6
\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [EDS] C:\Program Files\Samsung\Samsung
EDS\EDSAgent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program
Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DMHotKey] C:\Program Files\Samsung\Easy Display
Manager\DMLoader.exe
O4 - HKLM\..\Run: [BatteryManager] C:\Program Files\Samsung\Samsung
Battery Manager\BatteryManager.exe
O4 - HKLM\..\Run: [MagicKeyboard] C:\Program
Files\SAMSUNG\MagicKBD\PreMKBD.exe
O4 - HKLM\..\Run: [UpdatePSTShortCut] "C:\Program Files\CyberLink\DVD
Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\DVD
Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32
\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32
\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Send to &Bluetooth Device... -
C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program
Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-
5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth
Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef
-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth
Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583}
- C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-
4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683}
- C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2
-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl
Class) -
http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/cl
ient/wuweb_site.cab?1258645047875
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -
C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-
B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon -
{8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32
\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) -
Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH -
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: BecHelperService - Unknown owner - C:\Program Files\3
Mobile Broadband\3Connect\BecHelperService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. -
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. -
C:\Program Files\Common Files\Macrovision Shared\FLEXnet
Publisher\FNPLicensingService.exe
O23 - Service: InCD Helper (InCDsrvR) - Nero AG - C:\Program
Files\Nero\Nero8\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun
Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited -
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Nero Registry InCD Service (NeroRegInCDSrv) - Nero AG
- C:\Program Files\Nero\Nero8\InCD\NBHRegInCDSrv.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) -
Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Samsung Update Plus - Unknown owner - C:\Program
Files\Samsung\Samsung Update Plus\SLUBackgroundService.exe
--
End of file - 6387 bytes0 -
nothing obvious standing out
it might run better without adaware and using avast free instead of avira. also try running startuplite.
are you using the telstra turbo software?
did anything change without the battery in?
if not try killing the MagicKBD.exe process
has it had mcafee on at some point?!!
> . !!!! ----> .0 -
must've had mcrapafee previously, that link is to the login page on their website. Try running the removal tool:-
http://service.mcafee.com/FAQDocument.aspx?id=TS100507......Gettin' There, Wherever There is......
I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple
0 -
Thanks for input.
I think the macfee came pre-installed. I remember unstalling it via add/remove programs and running the MCPR deleter exe ages ago. I have just re-run the MCPR and it's still there in the hijack this report. I guess I must have had to activate/register it before I could remove it or something. No idea what the id/pw was !
Telstra turbo - yes I use it to drive an unlocked 3G dongle so I can connect with foreign SIM cards abroad (where I am). Have been using it for a year with no problems.
Removing the battery didn't improve things.
I don't usually have adaware running unless I've just done a scan. Turned it off now.
I turned those start-up items that came with the computer back on. Sorry, I forgot about that. *Everything's* turned off now (including the MagicKBD.exe).
As avira is a fresh install, I think I'll stick with that for now. startuplite reports 'no unnecessary start up items'
Here's another Hijack this log. Any ideas welcome !
.
.
.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 04:39:42, on 29/09/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\Nero\Nero8\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nero\Nero8\InCD\NBHRegInCDSrv.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://uk.mcafee.com/root/regwizard/RegWizardCookieDrop.asp?lcode=en-gb&affid=532-2&acctid=186330886&email=jack.bauer2359@yahoo.co.uk
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [UpdatePSTShortCut] "C:\Program Files\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1258645047875
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: BecHelperService - Unknown owner - C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InCD Helper (InCDsrvR) - Nero AG - C:\Program Files\Nero\Nero8\InCD\InCDsrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Nero Registry InCD Service (NeroRegInCDSrv) - Nero AG - C:\Program Files\Nero\Nero8\InCD\NBHRegInCDSrv.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Samsung Update Plus - Unknown owner - C:\Program Files\Samsung\Samsung Update Plus\SLUBackgroundService.exe
--
End of file - 5104 bytes0
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