Barclaycard PPI

Keats3165

Hi can someone help with this please

I complained back in May. Received letters saying they are investigating.
In September received a letter from them saying I had ticked a box on the appication form, which I dont recall and thus rejected my claim. If I had ticked the box it was many years ago and didnt understand what PPI was. the letter also stated they would enter into further correspondance and suggested i ask the FOS.
can someone tell me where i stand on this.

thanks

di3004

Keats3165 wrote: »

Hi can someone help with this please

I complained back in May. Received letters saying they are investigating.
In September received a letter from them saying I had ticked a box on the appication form, which I dont recall and thus rejected my claim. If I had ticked the box it was many years ago and didnt understand what PPI was. the letter also stated they would enter into further correspondance and suggested i ask the FOS.
can someone tell me where i stand on this.

thanks

Hi there

Sorry to hear of the rejection, but you can still give it another go and ask if they will reconsider, tell them your not happy with the outcome of your complaint and strongly believe you were mis sold, give them any further info, and ask if they will get back by 14 days, if you hear nothing, or if they do not change the decision, I would then complain to the FOS.

Good luck.;)

Keats3165

Hi

Thanks, I'll give it a go. I guess its a case of "Nothing ventured nothing gained"

magpiecottage

Keats3165 wrote: »

In September received a letter from them saying I had ticked a box on the appication form, which I dont recall and thus rejected my claim.

That would be a legitimate reason to reject the claim.

If I had ticked the box it was many years ago and didnt understand what PPI was.

Choosing something without knowing what it was would normally be a mispurchase by you, not a missale by the firm - unless you could show the product had been misrepresented.[/QUOTE]