Why won't Insurance firm won't let me change vehicle till end of policy?

earlofbarrett

I've sold my car and want to put my new car on the existing policy untill it expires on the 9/10/11, however my insurance company (Lifesure) say I can't do it. Is there any reason for this or have I been speaking to an untrained advisor?

Many thanks in advance.

Spiderham

Depends if they normally would insure the car or not.

They may not insure that type of vehicle full stop, for someone of your age, with your claims history, in your postcode etc.

If they wouldn't normally offer insurance they don't have to make a special exception as you have a policy, you asking to change the terms and they don't have to continue on new terms if they don't want to.

In short, it depends on Lifesure's underwriting criteria, did they tell you any more than no?

dunstonh

What reason have they given for the rejection? If they gave no reason then try and again and ask if why if they still wont do it.

earlofbarrett

They will insure the new car as they were more than happy to give us a quote with 0 NCB. I'll get the Mrs to phone them back today and speak to someone else.

Cheers!

scheming_gypsy

Are you sure you asked them to change the cars? if they're happy to quote with 0 NCD then it sounds more like you've asked them to do exactly what you said in your first post and 'add your new car to the policy'. By adding a car you're telling them you want two cars insured on the same policy, but you want to change the car on the policy.

dunstonh

It sounds like they think this is a second car and not a change in vehicle.

krebbin

Lifesure made me cancel a policy with 2 weeks to run, thereby losing a 9th year NCB, due to the fact that their premium for my replacement vehicle was huge compared to Aviva. I wasn't going to pay them the extra and if I'd gone to Aviva early , then my NCB would still be running on an insurance I had no use for.

They even made it difficult to cancel, demanding a letter in triplicate!

Lifesure was once a firm I could do business with, not any more.

InsideInsurance

earlofbarrett wrote: »

They will insure the new car

You need to get the reason for declining to switch vehicles.

They are a broker and so it could be that whilst they can place the new car on cover it could be with a different insurer from their panel and that the one that covers you at present wont insurer your new car. You need to remember you are a customer of both the broker and the insurer