BT Complaints & Escalation

bofh5

I renewed my contract with BT for 12 months at an agreed price of £34 a month.
I've just checked my latest bill and its now £40 !!!
How can this be ??
Can the BT representative provide his email please so i can contact him direct about this.
After reading and experiencing the horror that is BT customer service i know its pointless to contact them.
If they can change the price of an agreed 12 month contract then surely i can end the contract and go somewhere else ?

Browntoa

there is a link in the BT company Reps Profile

Quentin

bofh5 wrote: »

If they can change the price of an agreed 12 month contract then surely i can end the contract and go somewhere else ?

They can change the prices (you aren't in a "fixed price" contract).

They did say we could leave without penalty if unhappy with the increases when announcing them.

You may be too late now.

All discussed here:

https://forums.moneysavingexpert.com/discussion/4777477

runner_bean

Thanks Paddy. Have sent details as requested.

Good luck!

runner_bean

BT_company_representative

Hi pdslhy

I am really sorry for all the trouble you have had trying to get this sorted out. I'll have a look over your account and see what the story is and give you a call back.

Could you send me in an email please using the contact link under my profile please?

Cheers

Craig

BT_company_representative

Hi bofh5

I'll need to have a look over your account as well to see where the extra charge is coming from. Could you email me as well please? Contact link is under my profile.

Cheers

Craig

sudse

today i tried to report a problem with my bt infinity and arrange a house move, firstly i was on hold for 45 mins then got connected to india where i was told the problem was because of the exceptional weather in uk,( rain and wind in uk in winter shocker!!), after this i tried to use the bt website to arrange a house move, as i didnt want to be on hold for another hour as i was trying to pack my house up, but as my 70 meg speed was bearly 2 the website was usless and i called the home move number on the screen, after another 45 min on hold i was told it was a different department and was swiftly moved on to another department mid sentence and promptly put on hold for another 20 mins, then i was informed because i am moving to a non infinity area i had to be put through to another department again mid sentence, another 30 mins on hold followed, finally getting the correct department i was informed that because i was down grading i would have to enter another contract i questioned why and was told because i was getting free connection i had to enter a new contract even tho i would only be at my new address would be no more than 6 months, during this conversation i was informed that if the speed dropped below 7 mbps i could leave for free, upon stating that i would be likely to leave for free because the area is not great for broadband speed the operator at the other end hung up thus rendering 3 hours of my life a complete waste of time with no resolution to any problems, i am totally disgusted with how the call was terminated, i was not abusive at all altho i was annoyed at how long it was all taking.
i need some advice how i can get rid of bt asap i want nothing to do with them again and will be telling my friends and family to ditch them asap, i thought my time in the army was riddled with red tape but this is pathectic. DO NOT GO NEAR BT

sudse

today i tried to report a problem with my bt infinity and arrange a house move, firstly i was on hold for 45 mins then got connected to india where i was told the problem was because of the exceptional weather in uk,( rain and wind in uk in winter shocker!!), after this i tried to use the bt website to arrange a house move, as i didnt want to be on hold for another hour as i was trying to pack my house up, but as my 70 meg speed was bearly 2 the website was usless and i called the home move number on the screen, after another 45 min on hold i was told it was a different department and was swiftly moved on to another department mid sentence and promptly put on hold for another 20 mins, then i was informed because i am moving to a non infinity area i had to be put through to another department again mid sentence, another 30 mins on hold followed, finally getting the correct department i was informed that because i was down grading i would have to enter another contract i questioned why and was told because i was getting free connection i had to enter a new contract even tho i would only be at my new address would be no more than 6 months, during this conversation i was informed that if the speed dropped below 7 mbps i could leave for free, upon stating that i would be likely to leave for free because the area is not great for broadband speed the operator at the other end hung up thus rendering 3 hours of my life a complete waste of time with no resolution to any problems, i am totally disgusted with how the call was terminated, i was not abusive at all altho i was annoyed at how long it was all taking.
i need some advice how i can get rid of bt asap i want nothing to do with them again and will be telling my friends and family to ditch them asap, i thought my time in the army was riddled with red tape but this is pathectic. DO NOT GO NEAR BT

jlt_2

I have just rung up BT to cancel my contract & have been absolutely shocked at what they want to charge me!

I am currently in a contract until November & I can not move the services as where I am moving there is already a BT contract in place.

I expected that I would have to pay a fee but, nothing like I have been quoted!

They want to charge £274! It would be cheaper if I just let the contract run till the end. Total cost if I let the contract run would be £137. But I cannot do so as that would then tie the lines up for anyone else who moved in.

I am flabbergasted at the price & will probably have to pay up as I can see no way round it.

Quentin

There won't always be a BT contract in place when you move will there? (If there is, who will be paying for it?)

Don't they mean there is currently a BT contract running there?

Can't you tell the current bill payer at the new address you won't be taking over the contract there?