BT Complaints & Escalation

macman

Can you not get someone to post the form for you?

renegadei

The issue is according to the Disability Discrimination Act the company should provide a reasonable alternative for a disabled person to access services independantly. I was NEVER offered this.

:mad:

macman

Presumably because validation issues arise from accepting a scanned copy?
What are you trying to achieve here? If you want the service, arranging to get a copy posted would seem the best way forward.

renegadei

Other companies will accept this because the DDA requires reasonable alternative to provide same service.

This is just NOT right. I have been penalised simply because I cannot access postal services.

:mad:

macman

Quite possibly, but in the meantime you are stuck with a service you don't want. Do you want that service, or to have a dispute with BT?

AJGray

I'm still trying to get them to fix mine I'm onto my 3rd hub which has gone off and a 4th engineer visit. Having to wait at least 6 days but I understand why so many people have problems with the service!

I was told not to deal with technical and tweet them when I had a problem but there's only so Many times before you can be called a liar so now there's a letter of complaint going in about them now

renegadei

macman wrote: »

Quite possibly, but in the meantime you are stuck with a service you don't want. Do you want that service, or to have a dispute with BT?

I would like to be on BT Basic NOT current one. I want them to comply with the DDA.

On their website they say they 'understand impairments' and 'help for those with special needs'.

NOT IN MY CASE. :mad:

BT_company_representative

Hi renegadei,

I am sorry you're having problems with this.

Feel free to send us your details if you want, and we'll look into this further for you. You can get our "Contact us" link by going onto my profile page.

Thanks,

Stephanie

BT_company_representative

Hi AJGray,

Please send your details over as well so I can get this investigated

Stephanie

AJGray

BT_company_representative wrote: »

Hi AJGray,

Please send your details over as well so I can get this investigated

Stephanie

You all have my details theres nothing you can do theres no official complaint departmemt otherwise I'd be resending unless you can tell me why I keep getting lied to