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BT Complaints & Escalation

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Comments

  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Can you not get someone to post the form for you?
    No free lunch, and no free laptop ;)
  • renegadei
    renegadei Posts: 25 Forumite
    The issue is according to the Disability Discrimination Act the company should provide a reasonable alternative for a disabled person to access services independantly. I was NEVER offered this.

    :mad:
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Presumably because validation issues arise from accepting a scanned copy?
    What are you trying to achieve here? If you want the service, arranging to get a copy posted would seem the best way forward.
    No free lunch, and no free laptop ;)
  • renegadei
    renegadei Posts: 25 Forumite
    Other companies will accept this because the DDA requires reasonable alternative to provide same service.

    This is just NOT right. I have been penalised simply because I cannot access postal services.

    :mad:
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Quite possibly, but in the meantime you are stuck with a service you don't want. Do you want that service, or to have a dispute with BT?
    No free lunch, and no free laptop ;)
  • AJGray
    AJGray Posts: 77 Forumite
    I'm still trying to get them to fix mine I'm onto my 3rd hub which has gone off and a 4th engineer visit. Having to wait at least 6 days but I understand why so many people have problems with the service!

    I was told not to deal with technical and tweet them when I had a problem but there's only so Many times before you can be called a liar so now there's a letter of complaint going in about them now
    Sealed Pot Challenge #012
    :j New Year New Start 2017 will be my Year :j
  • renegadei
    renegadei Posts: 25 Forumite
    macman wrote: »
    Quite possibly, but in the meantime you are stuck with a service you don't want. Do you want that service, or to have a dispute with BT?

    I would like to be on BT Basic NOT current one. I want them to comply with the DDA.

    On their website they say they 'understand impairments' and 'help for those with special needs'.

    NOT IN MY CASE. :mad:
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi renegadei,

    I am sorry you're having problems with this.

    Feel free to send us your details if you want, and we'll look into this further for you. You can get our "Contact us" link by going onto my profile page.

    Thanks,

    Stephanie
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi AJGray,

    Please send your details over as well so I can get this investigated :)

    Stephanie
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • AJGray
    AJGray Posts: 77 Forumite
    BT_company_representative wrote: »
    Hi AJGray,

    Please send your details over as well so I can get this investigated :)

    Stephanie

    You all have my details theres nothing you can do theres no official complaint departmemt otherwise I'd be resending unless you can tell me why I keep getting lied to
    Sealed Pot Challenge #012
    :j New Year New Start 2017 will be my Year :j
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