BT Complaints & Escalation

connors07

BT are an absolute disgrace of a company.

Seriously anyone reading this considering them, stay away.

11 months into a contract with appalling service. I have had enough of the service and looking to end the agreement which they keep breaking. I pay my bill in full, on time every time for a service I do not get. I was told I would have to pay £536 to close my account, there is not a world where I will be paying that.

I pay by direct debit, I've never had to cancel a direct debit before, most companies have a customer service that you can actually talk to English and get issues resolved. What happens if I just cancel the DD? I get a bad notch on my credit report? Could they restart it? (I assume they cannot). Such is my disgust at BT, I will consider closing the current account which they are linked to, but I don't really want to do that.

I know I'll never go back to BT so I have no issue never using them again and burning bridges.

K9ISSEY

My line broke a few weeks back on the house wall - I am not with BT but a company called fleur.com - was passed over to them when TalkTalk decided I was too 'rural'
I was a week without phone and BB - by husband who is 81 and a cancer patient needed to have contact with the hospital, despite this they were in no hurry to fix it.
Anyway when the engineer eventually arrived he agreed there was corrosion and fixed it in a jiffy and off he went.
Then Fluer.com took £170 out of our account and said we were responsible for this as it was on my property!
I argued that lines up to the box were BT property and as it was illegal for anyone to touch or interfere with these lines it was indeed their responsibility.
Even the engineer said I would not be charged.
Fuming doesnt cover it :mad:

Una19

Checked my most recent phone bill from BT and there was a number of calls to a 0901 number. These where being made during the day when no one would be at home. Have contacted BT they said there is no fault on my line and that these call had been made from my landline. Said that no one could have hacked my line and I have to pay for these calls.
Has any one else had this problem or heard of similar problems.

srlehec

I renewed my contract 27 Nov but BT still cut me off (phone, broadband etc) when my previous contract ended 11/12 Dec 2017. I called, and called, and called and called etc etc BT admitted fault (lack of apology initially) and said 'give us 48 hours'. That was just to place an order. Given 20 Dec as reconnection date but told this would be fast tracked. Then given amended date of 8 Jan 2018 but told that 20 Dec still stood and could still be fast tracked. Today told it would be 8 Jan 2018 and that it couldn't be fast tracked. Confirmed via email - nothing they could do! Appalling. Any help???

AndyCov6470

We were with virgin media & we cancelled due to poor service (now there’s a surprise!) we ordered our new service from BT. The equipment turned up on time however despite them confirming the engineer appoint by text on several occasions the engineer failed to turn up. Finally today after numerous phone calls they have rang me to say they can’t connect us until the 8th of January!!! Meanwhile virgin media have disconnected us so now we have no broadband or tv service. I have told BT they can stick their service where the sun don’t shine I’m so annoyed it’s unreal. BT HANG YOUR HEADS IN SHAME

JJ_Egan

Who will you go to now ??
Not VM and not an ISP that uses BT OR Engineer ??

AndyCov6470

Well if it was left up to me I’d do without but with kids in the house & my partner wanting tv I suppose I will have to stick with virgin media for now. I’m going to contact consumer direct though to see if I can sue BT for breach of contract

Chezza66

I left BT on 6/12/17 as prices were going up. After speaking to someone at BT before leaving I was Reassured (& as stated on Martin Lewis website) that the line rental saver pro rata would be refunded automatically because I was leaving due to BT putting up their prices (This amounted to over £100).

After 5 phone calls, false promises of BT phoning me/emailing me & assurances of the refund nothing has happened.

So no refund has been received and we keep being fobbed of.

I have been left feeling angry and frustrated at the injustice and poor customer service.

JJ_Egan

Use your BT members help pages community forum .

boatman

Chezza66 wrote: »

I left BT on 6/12/17 as prices were going up. After speaking to someone at BT before leaving I was Reassured (& as stated on Martin Lewis website) that the line rental saver pro rata would be refunded automatically because I was leaving due to BT putting up their prices (This amounted to over £100).

After 5 phone calls, false promises of BT phoning me/emailing me & assurances of the refund nothing has happened.

So no refund has been received and we keep being fobbed of.

I have been left feeling angry and frustrated at the injustice and poor customer service.

Email a complaint in with this link:
https://bt.custhelp.com/app/contact_email/c/5642,5676