Solar energy - Feed-in Tariff payment delays - your experiences?

mymerrywidow

sly_dog_jonah wrote: »

EDF took over 3months to send us our contract after applying late October.

You've notified them about the supply meter running backwards so don't worry about it. Sounds like they'll replace it soon.

Martyn1981 wrote: »

Until you get your contract (mine took 10 weeks, and that was before the Nov panic), you won't be able to submit readings. Once contract signed, returned, and registered, they'll ask for a reading at the next quarterly point - 1st of Mch, June, Sept, Dec. You then get that month to respond. If you don't reply by the end of the month, it'll roll on to the next quarterly date.

Mart.

but i will get my paymenets backdated to the date of the solar installaltion (feb 21st) wont i?

Common_Man

Hello forum people. I have never commented on a forum before, so please be gentle with me.But I felt that I must inform others who might be considering registering with EON

27/07/2011 3.9KW ET solar panels Power One 3.6 inv installed
30/07/2011 FIT application sent to EON
01/08/2011 EON phoned for reading for 5 day rule
31/08/2011 Phoned EON told contract in post
23/09/2011 Phoned EON told will post another copy
29/09/2011 Phoned EON told will e-mail contract
07/10/2011 Phoned EON told will e-mail staight away
07/10/2011 1 hour later EON phoned to see if contract received
07/10/2011 3hours later contract finally received
08/10/2011 Returned contract to EON
04/11/2011 Phoned with first 3 monthly reading. Told will get payment in 30 days
20/11/2011 Phoned EON told every thing fine but payments running a little late due to volume of applications
03/02/2012 Phoned EON with second 3 monthly reading. Told everything was not fine as they still hadn't registered me with OFGEM
02/02/2012 EON phoned back to say now registered and will get payment for both quarters in 45 days
26/03/2012 Phoned EON told payments now take 60 days but mine will be 02/04/2012 pay run
02/04/2012 17-24 pm have heard nothing from EON

The saga continues

sly_dog_jonah

mymerrywidow wrote: »

but i will get my paymenets backdated to the date of the solar installaltion (feb 21st) wont i?

Yes you will, so long as your application was received within the time limit for that to be your eligble date (which from your previous posts you appear to have satisfied).

sly_dog_jonah

Common_Man wrote: »

Hello forum people. I have never commented on a forum before, so please be gentle with me.But I felt that I must inform others who might be considering registering with EON

A right old palava

The saga continues

Sorry to hear you've had a rubbish experience with them Common Man. I suggest once they have finally got it sorted you make a written complaint to them, explaining your disappointment at their terrible service standards. I did the same with EDF and got a positive response. You appear to have the timeline documented well so it should be very easy to put a complaint in writing. Specifically reference their written timescales in the contract and paperwork versus what they actually achieved.

Fruit_and_Nut_Case

Common_Man wrote: »

Hello forum people. I have never commented on a forum before, so please be gentle with me.But I felt that I must inform others who might be considering registering with EON

<snip saga>

The saga continues

With luck, one of the E.ON Company Representatives who post here may see this and make a comment. (Amy, Helena or Malc)

sly_dog_jonah

Fruit_and_Nut_Case wrote: »

With luck, one of the E.ON Company Representatives who post here may see this and make a comment. (Amy, Helena or Malc)

I think they only have permission to post on the Utlities board, or maybe only check those threads. Might be wrong though but sending one of them a PM might set the ball rolling Common Man.

Doc_N

Fruit_and_Nut_Case wrote: »

With luck, one of the E.ON Company Representatives who post here may see this and make a comment. (Amy, Helena or Malc)

In that situation I don't think I'd be bothering with MSE company reps. Funnily enough, I started this thread a few months back specifically because of the way e.on are dealing with FIT payments, and they seem to be going from bad to worse.

What they don't seem to appreciate is that treating FIT customers badly damages their reputation just as much as treating their other customers badly - probably more so, in fact, because FIT customers are likely to be better at doing something about it. Damaged reputation means fewer customers across the business, and their senior management will know that.

I'd be emailing their CEO, Tony Cocker ([EMAIL="tony.cocker&#64;eon-uk.com"]tony.cocker@eon-uk.com[/EMAIL]), with a brief summary of events, and I'd be pretty confident that their Executive Office would sort the matter out very quickly indeed.

EricMears

Doc_N wrote: »

I'd be emailing their CEO, Tony Cocker ([EMAIL="tony.cocker&#64;eon-uk.com"]tony.cocker@eon-uk.com[/EMAIL]), with a brief summary of events, and I'd be pretty confident that their Executive Office would sort the matter out very quickly indeed.

No experience with E-ON (when I last dealt with them, they were still East Midlands Electricity and were usually quite efficient) but would strongly recommend that any complaint should be escalated to a company's CEO as soon as you start getting ignored by any official 'help desk'. I have used that approach several times in the past and it's always achieved instant rectification, profuse apologies and appropriate compensation payments.

Helps no end to tell them that original complaint was fairly trivial but their sloppy procedures are getting you crosser and crosser and you feel that the 'help team' (or whatever department you've been dealing with) are bringing the whole company into disrepute.

I was (until last week !) getting pretty cross with a bank who had sent my new debit card to my wife and hers to me. The actual incident caused us no problem at all but I thought the'd like to know about it. I then got a stream of 'secure messages' insisting that I had to call their revenue-sharing telephone line to discuss the matter as urgently as possible:mad:.

An email to the CEO @(that bank) was answered by telephone (presumably from the only chap in the whole organisation allowed to make outgoing calls !:D) the same day and I received an apology plus a promise that they'd look into it. He agreed that putting mail in wrong envelopes had potential to caue serious problems and thanked me for raising matter.

Common_Man

Thank you all for your sympathy and advice.

Have decided to give EON until weekend. If no joy by then I will

start on the official complaints proceedure in earnest.

margin

On 23/03/12 10:34, RETUK Feed In Tariff Meter Readings wrote:

[FONT=Calibri, sans-serif] Hello and thanks for your Feed-in Tariff meter reading. We’ll use this to work out your payment which we’ll send to your chosen bank account in the next 45 days.

Please accept our apologies for this lengthy timescale we are currently working towards improving this by moving from a manual process onto a fully integrated automated system which will allow us to service your FIT account in a quicker and more efficient way. We appreciate your patience and understanding whilst we complete this migration.

Kind regards

E.ON Feed-in Tariff Team

[/FONT]

If they can get away with 45 days now then what's to stop them getting away with 90 days next year, and so on ? Have we any recourse here ? Does anyone know of any limit on the delay they are able to inflict on us ?