Amazon Prime & HDNL

Trevorr10

I know there have been several posts here, on other forums and on Amazon's own forums about the poor delivery by HDNL. It seems HDNL's latest trick is to send Amazon Prime parcels to Omagh in Northern Ireland. I saw this on Amazon's own forum and thought it was a one off until one of my parcels due for delivery today to Boston via Prime also turned up in Omagh.

Amazon split one order into 3, all 3 are due for delivery by HDNL today, as I have said one is showing in Omagh and the other 2 are 'No City' Amazon are still promising delivery today. I have already had the driver deliver a Sports Direct parcel this morning however all is not lost as HDNL/Yodel have 3 vans doing the same route through Boston each day and it is not unusual to have all 3 van's turn up with Amazon packages.

I tried Prime free for a month and 4 of the 6 parcels sent via HDNL turned up at least 2 days late. I made several complaints and the last few parcels that came before the expiry of my trial came via Citilink or Royal Mail. I decided to pay for a year and of course all my parcels have reverted to HDNL. I have asked Amazon to give me a full refund of my Prime membership if the parcels do not appear today as promised.

What I don't understand is how the 6 parcels I have had from Sports Direct in the past 2 weeks have all been delivered on time by HDNL. Are Amazon not paying their bills or are they paying HDNL so little for each parcel they are been stuffed to the back of the pile?

You would think Amazon would take more notice of the 100's of posts on their own forum and the more than 3,000 on another well known review site.

fluffnutter

Amazon tried sending me something via HDNL once. God knows why. It never turned up. TBF, as soon as I complained they sent it again immediately via RM, but why do they use such a rubbish courier anyway?

custardy

fluffnutter wrote: »

Amazon tried sending me something via HDNL once. God knows why. It never turned up. TBF, as soon as I complained they sent it again immediately via RM, but why do they use such a rubbish courier anyway?

because they work to a degree and work for less money
HDNL is fine here and never causes any issues
probably plenty have the same experience or its people who dont really worry about timescales etc (there are people like that)

Nilrem

HDNL are probably the weakest of the couriers a the moment imo, but not really that much worse than any of the others, all the courier/delivery services (be it RM, DPD, HDNL etc) vary a lot nationally, even with the likes of "premium" couriers (UPS) or the delivery drivers for the likes of John Lewis and Tesco sometimes messing up.

I'm fairly lucky, around my neck of the woods all the courier services seem to be uniformly good, but i'm well aware that that varies massively.
As Custardy says Amazon will be using HDNL because the price/performance ratio is generally acceptable/good in most areas.