BT - worst customer service ever - phone number needed

EllieB_2

Have spent I would estimate about 20 hours on the phone to BT in the past week trying to sort out various problems including mis-selling of their BT Vision and the fact they having taken two deposits from me for the one service. Depsite having a complaint reference it is proving impossible to get ANYONE to put me through to the correct department. Has anyone pleeease got a number for the complaints department. I know there have been some suggested in previous posts but they don't work.

Very frustrated - I left BT a while ago because of their appalling service and now I am remembering why - and deeply regretting coming back. But I'm stuck with them because they have a hundred quid of my money. :mad::mad::mad:

Heinz

http://bt.custhelp.com/app/contact_email/c/4950

EllieB_2

Thanks but I want a phone number for the complaints department not a form that goes into the ether. I have been told that a 'manager' is dealing but no one ever is able to even find the correct department. Added to that the BT Broadband is so slow it is not usable - it is not my machine as it is slow on all three of my machines.

Does any one have a PHONE NUMBER for the complaint department please?

Buzby

No such thing. BT run from various call centres and these are often segmentised by area and customer classification. There will be no directly diallable customer complaints number, you would need to be advised directly. In any event, you would beed BT Broadband complaints, you get a faster response on their Support Forum.

BT_company_representative

Hi EllieB
I have just seen your post and would like to look into this for you, if you would like me to help just checkout my profile section were you will find my contact details.

Regards David