Ckub La Costa - PPI

stevvieboi

does anyone know who the insurance policy was provided with? club la costa would have had to pay the money to someone for the insurance, in your name, i found a booklet with my loan details, cardiff pinnacle and ge money home lending, payment protection insurance summary, phoned them but have no details of me on their system

-taff

when did you take this loan out?

Wee_Jimmie

Hi
I have been pursuing this too for two GE loans taken out in 2001. I wrote to Vacation Club Ltd at an Edinburgh address in May 2017 and got a reply from Club La Costa (UK) PLC from a London address dated 20th October.2017.
I am keen to hear from others about how best to progress this so please folks let me know.
Letter states
After reading your letter, your complaint appears to be based on various statements made by the Financial Services Authority ("FSA") from time to time regarding sales of PPI by firms regulated by the FSA and subject to various rules contained in the FSA handbook. But Club La Costa (UK) PLC was not regulated by the FSA when you purchased PPI, and so was not obliged to follow the FSA's rules.

At this time we must also explain that as the purchase agreement and finance application was made in Spain it was therefore not subject to the UK PPI rulings.

We regret that we cannot be of more assistance however in the circumstances there is no basis for complaint against Club La Costa (UK) Pic

[Deleted User]

Wee_Jimmie wrote: »

I am keen to hear from others about how best to progress this so please folks let me know.

Your rejection letter is clear and in plain English. I'll break it down into the salient points for you

The firm you complained to and about was not regulated by the FSA at the time of the sale.

The sale was conducted in Spain, so was not subject to UK rules with regard PPI.

There is no basis for complaint.

If you want to read the similar experience of others, look at the earlier posts in this thread and you might also want to look at this other thread from 2012:
https://forums.moneysavingexpert.com/discussion/3991689

Time to forget about this now.

Wee_Jimmie

Dear Moneyineptitude, Thank you for your reply, I appreciate your time. I would just like to add that I signed up for my Destinations Club membership at a CLC office in Maidenhead Berks. Obviously this means it was not all done in Spain. I also was able to recover PPI money from a separate loan taken out with GE money at this time, so what I am trying to disprove are some of the statements made by the writer of the CLC letter. For instance they were selling financial products in the UK and cannot just hide behind GE.
Thanks too for the 2012 link. I saw that this morning but just wondered if other forum members had more recent experience.
Again many thanks for your input.
WJ

Jenny_Kennedy

Gosh Moneyineptitude, 3rd November 2017 your reply was very harsh. We are all innocent parties in this Club La Costa mess. I have received a similar letter from Club La Costa. It is full of jargon and is obviously designed to put us off pursuing a complaint.

[Deleted User]

Jenny_Kennedy wrote: »

Gosh Moneyineptitude, 3rd November 2017 your reply was very harsh.

I'm not here to hold your hand, The blunt truth is that any complaint you might make is not going to be successful for the reasons I have already outlined.

Instead of being "harsh" I could have left you with no responses at all..

Wendy_Waddington

I have contacted GE Money Home Lending in an effort to reclaim PPI which we paid. I have now received an offer from them, along with a very helpful explanation of what they are able to pay. They cannot pay the element of commission which was added on by CLC as they were not the Seller and neither were they present at the sale. However, they have made us an offer which they believe they are entitled to pay but have suggested we may wish to contact CLC in order to claim back the full amount paid including interest and which includes the percentage of the PPI which was commission (including profit share). We have 6 months to take up GE Money's offer and so I will get in touch with CLC before we accept as the difference is quite significant. GE Money have helpfully forwarded a copy of our complaint to CLC on our behalf and have provided an address to write to. Watch this space.