Scottish Power cancellation charge (when switched!)

Scottish_Power

Hi reesy100,

Can I recommend that you edit your post removing your account number.

If you e-mail me with all your details I will look at this for you.

My e-mail address is [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL]

Kind regards

Graeme @ ScottishPower

Rupert_Bear

reesy100 wrote: »

Hi Graeme,

I have also experienced an issue with switching my Gas and Electricity away from Scottish Power amongst various other issues whilst with them.

I have found their business model consistently trying to squeeze additional money from the customer (me) through various means which are not entirely clear.

If you look on my customer record you will see I have had to lodge complaint after complaint simply to ensure my account has been administrated on a fair basis. Now I have decided to switch is appears once again I am being charged unfairly.

I have never been made aware of any cancellation charge on my account and the way I have been dealt with has been far from satisfactory. When I decided to switch I was aware that there was a large surplus on my gas and electricity account so I called up and spoke to a customer service agent and asked if I cancelled my direct debit would there be any change in my service as I had a confirmed switch date. I was told there wouldn't be - if you listen to that call you will hear that.

So I recieved my final bill and found out I had been charged for the standard - quarterly cash amount (much more expensive than the online I signed up for). When I queried I was told I would be better off on that as the online energy had a cancellation charge. I had no idea about the cancellation charge and it seems yet again Scottish Power are trying to make additional income from slipping in charges or price plan changes. Its a constant battle which I am tired of.

My account number is 69974286015, I would appreciate it if you could sort out my final bill so I am paying the online energy rates without the charges which had not been communicated to me in a clear and upfront manner before I escalate the complaint.

Regards

Chris

I moved away from SP a year ago and it was purely on price only. I had been with them for about 4 years and always found them one of the best companys.

When you switch to them they send you a welcome pack and everything is clearly laid out on what you are signing up for and they do not hide details about the cancellation charges.

I am now in the process of switching back to them. They work out slightly more expensive (£1.50 a year) on their online tarriff but happy to pay that.

Also any issues I can always email the complaints team via this site.