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Newbie Help on British Gas
Hello All,
I am currently dealing with British Gas whereby I have had issues over the past 5 years with false meter readings on a business account. Basically, the meter readings taken have been rounded up to 5 numbers instead of 4 and have been estimated for ages. Secondly, billing stopped from British Gas over a period of 2 years. In this time, we have been sent refund letters and false estimates.
About 6 months ago we received a Bill for around £14,500.00 based on estimates and meter readings. This has caused us to go the energy Ombudsman twice.
We have raised complaints with the Ombudsman for the above as this is negligent on BG part as miss billing and miss reading on meters have accounted for this.
We have set up a direct debit 6months ago with BG to pay off monthly figures of £350 on top of current bills. Subsequently, the business has hit trouble and we cant afford to pay this monthly figure.
I have raised this complaint with BG again and have raised this with the ombudsman as I don’t know how the £350 figure came from and secondly as part of the "back billing code" I don’t believe we are in the wrong as this is negligence on BG part.
I have since revived a “Discontinuation of gas supply” letter from British Gas whilst this is being investigated by the Ombudsman.
Can anyone please please please advise on this on the following parts.
1. False readings and estimates on old meters.
2. Lack of invoicing over 2 years.
3. Discontinuation whilst ongoing investigations with the ombudsman.
4. Payment back to BG under the "Back Billing Code".
regards
Nick
I am currently dealing with British Gas whereby I have had issues over the past 5 years with false meter readings on a business account. Basically, the meter readings taken have been rounded up to 5 numbers instead of 4 and have been estimated for ages. Secondly, billing stopped from British Gas over a period of 2 years. In this time, we have been sent refund letters and false estimates.
About 6 months ago we received a Bill for around £14,500.00 based on estimates and meter readings. This has caused us to go the energy Ombudsman twice.
We have raised complaints with the Ombudsman for the above as this is negligent on BG part as miss billing and miss reading on meters have accounted for this.
We have set up a direct debit 6months ago with BG to pay off monthly figures of £350 on top of current bills. Subsequently, the business has hit trouble and we cant afford to pay this monthly figure.
I have raised this complaint with BG again and have raised this with the ombudsman as I don’t know how the £350 figure came from and secondly as part of the "back billing code" I don’t believe we are in the wrong as this is negligence on BG part.
I have since revived a “Discontinuation of gas supply” letter from British Gas whilst this is being investigated by the Ombudsman.
Can anyone please please please advise on this on the following parts.
1. False readings and estimates on old meters.
2. Lack of invoicing over 2 years.
3. Discontinuation whilst ongoing investigations with the ombudsman.
4. Payment back to BG under the "Back Billing Code".
regards
Nick
0
Comments
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I hope you get it sorted but the back billing code is for residential customers only I believe.Self Employed, Running my Dream Jobs0
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Yes the back billing doesn't apply for businesses0
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the ombudsman cant stipulate payment methods or plans, sounds like BG are trying to cut you off.Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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Thanks for your replies so far....
Is there anything that can be done here for business customers in cases like these? Are there any companies that deal with these cases appart from the Ombudsman?
regards
Nick0
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