Corsair returns delivery costs

toontastic

I have a power supply for my PC which I build myself which has blown. The power supply has a 5 year warranty and the piece itself is probably still worth about £80. I have returned the power supply to Corsair as they requested as part of the warranty which has meant sending it to Holland at a cost to myself of £32. As the power supply is damaged and still under warranty should they reimburse me the costs of delivery ?

Thanks in advance.

EDIT - Thought i should add I purchased the power supply January 2010.

Optimist

You need to read your warranty but there is a very good chance that the warranty states that you pay the carriage costs.

toontastic

Rubbish, wasn't sure with it being damaged goods whether they had to refund the delivery charges. Well £32 is still cheaper than new I guess.

arcon5

Not that it helps now but it would have cost about £20 at http://www.parcelmonkey.co.uk/#international

toontastic

arcon5 wrote: »

Not that it helps now but it would have cost about £20 at http://www.parcelmonkey.co.uk/#international

Thanks for that, a quote on there comes up as £36 so looks like I got a fair deal. Thanks for the link though useful to know.

CoolHotCold

Under the SoGA your action is against the retailer, manufactures can offer protection up and above the SoGA but DONT expect all the protection of the SoGA.

In this case it would be you pay carriage there, and they pay it back. Not unusual and still a good deal.

You can raise your action against the retailer, but expect them to say they will only provide assistance under the SoGA and if its outside of 6 months (or more usually 1 year) you will have to get a independent report done saying the fault was inherent (VERY hard to do with a PSU, as it can blow from surge in voltage etc).

Hope that helps.