18 Months Old Dyson Faulty....

tops_2

I bought a Dyson DC23 from Argos in March last year, the motor now appears to have blown, it wont work and smells of burning when switched on, can I claim anything from the retailer for repairs as 18months is not a long time for a reasonably expensive vacuum to last, if I can claim how do I go about it as I expect the store to deny responsibility.

hcb42

dont they have a 2 year guarantee?

tops_2

I have spoken to Argos and they insist I need to contact Dyson directly.

BargainGalore

Contact Dyson they are 1st class and should repair it free. I had a problem with mine over 2 years old they sent various parts and that didnt fix it came to fix it for free needed a new motor

vax2002

Just about every skip you pass has a dyson slung in, sometimes two.
You never see a henry in a skip..

Esqui

5 year guarantee now. Call Dyson, they'll just replace any parts needed.

Nilrem

Esqui wrote: »

5 year guarantee now. Call Dyson, they'll just replace any parts needed.

Yup, IIRC they've had a five year guarantee for a while, and they are very good with it (even out of guarantee iirc they would do any and all repairs for a single fixed charge, be it a damaged hose, or replacing almost everything).

visidigi

one of the best companies out there for service - mind you they do go wrong alot more since they moved manufacture abroad - I drive past a dyson engineer loading up his branded van with the parts he's been shipper to fit to broken hoovers, quite a few every day.

As for henry, I do agree they don't break as often, but the running costs are far higher over the lifetime and I don't beleive they carry a 5 yr warranty either...