quantum gas meter confused

ali666_2

Iam with SSE and got into a bit of debt with them and they wanted £100 quid a month direct debit just for the gas, as am a single parent i told them that that was inpossible for me to pay and they offered a prepayment meter.

Got this installed a week ago, i topped up the card with £15.00 worth of gas, as i had used a most of the emergency credit.
It worked out like this:

£6.00 for debt
£4.50 put on the emergency credit
£4.50 for gas.
Meter is still showing that am in emergency credit.
I thought that when i topped up the card that the remainging balance would have been used to clear the emergency credit.

Can anyone clarify this?

lemontart

call your supplier to clarify charges, tariff etc

SwanJon

The meter will be programmed to always give you a certain amount of credit for gas (in this case it looks like 30%).
so you paid £6 towards your bill (this is usually weekly), £4.50 toward repaying the emergency credit (usually you get £5 so you need to pay back another 50p before you can use it again). You then got £4.50 to use for gas.
Based on the 30% and £6 you need to top up £9, although this will only give you £3 to use.
If you borrow the emergency credit, topping up £16 will pay the £6, £5 and leave you with £5 for gas and the emergency credit available again.
By pressing and holding the red button you can change the screen (probably to 27 GD Remaining £x.xx). fromt his screen pressing and releasing will change the screen so you can see the remaining bill, the tariff etc.