BEWARE M and S insurance

jazabelle

That must be a relief. So glad they relented.

gunsandbanjos

:jPleased they came through in the end, and kind of nice that they were honest about it eventually as they could have kept saying they sent it and you couldn't really prove otherwise.

hethmar

Yes, it was good of them, but I did ask them if they had proof a letter/s was sent. Still brilliant result - another £65 was paid out on Ralph this morning!

Mind you, wonder how much the premium will increase next year.

Caroline_a

:j:j:j:beer:

rising_from_the_ashes

hethmar wrote: »

WOO HOO - success - just had a supervisor ring me from customer care. They have been UNABLE to find that a default letter was sent out to me and in that case they are reinstating my policy backdated to when it should have started (of course I have to pay the backdated premium) and they will be paying for Ralphs claim. WOO HOO, there is a god.

:jOh Hethmar, you must be sooooooo relieved - really, really pleased to hear this:D

It's given me a bit of a wake up call as I pay most of my insurance premiums (although not the pets for some reason) by annual premium and I've just had a new cc too - will def be paying attention at renewal time.

zaksmum

Made up for you Hethmar. Just shows what can be done with a bit of persistence!

hethmar

Yes - Im well pleased. Just this morning I was at the vet with Ralphie, telling them I was in shtuk because of all this and paying out £65 for more meds for him and wondering what we would do once OH is retired shortly. So, Im really grateful. xxx

gettingready

Hethmar - so relieved for you.. well done...

geoffky

They put up our insurance from£15pm to £65 pm for a mongrel when it turned ten..we declined and guess what,,,diabetes 2 months later