Laptopconnection - One will one wont?

man_of_faith

Any advice?
Two Laptops.Both Acer.
One connects tothe router wirelessly no issues.
The other wont either via wireless or cable.
Assume router is working ok.
Have tried diagnosticbut get the message that Gateway is unavailable and the router needs resetting.

Is this the best course of action orwill I create more problems?
Is there a simplefix
Should I restore manufacturers settings.
Have tried a restore point to no avail.
Thinkthe problemwaswhen computer was up dating but now totally unable to connect to net forany further drivers etc.

Any ideas?

GunJack

check in the Device Manager to see if the network port and wifi card are still working ok. Which operating system are you using ??

man_of_faith

window 7
Havelooked at the device manager and can work out if it is working.

Any advice?

free4440273

the acer which does not work: does it work when plugged in alone, when the working acer is NOT plugged in ?

man_of_faith

the working acer works ok.
the not working acer does not work at all on the internet.
the not working acer does not work connecting to the internet connect by cable to modem, nor wilessly. It is plugged in to the electricity supply.

kwikbreaks

As you've tried system restore with no success and presumably want a quick fix and not some protracted try this, try that session I'd say your best option is the system restore which you mentioned originally. You'll need to pull off any important personal documents first as the process will delete them (CD/DVD USB drive etc.)

man_of_faith

Thanks.
I will try it