work programme minimum service agreements

eskimo26

ok so i found it, the following lists all of the minimum service agreements submitted to the Government on recieving contracts from each company that bids to run the work programme in each area.

http://www.dwp.gov.uk/docs/provider-minimum-service-delivery.pdf

Remember these are MINIMUM service requirements so be sure to challenge your provider if they are not adhered too.

It makes for interesting reading some of them are a lot longer then others and i if your lucky enough that your provider is 'prospects' don't forget to demand your freebie when you need it:

All customers will have access to the Ascent Employability Kit and will receive a minimum of one item for example a haircut, personal hygiene kit, alarm clock, work or interview clothing

cit_k

eskimo26 wrote: »

ok so i found it, the following lists all of the minimum service agreements submitted to the Government on recieving contracts from each company that bids to run the work programme in each area.

http://www.dwp.gov.uk/docs/provider-minimum-service-delivery.pdf

Remember these are MINIMUM service requirements so be sure to challenge your provider if they are not adhered too.

It makes for interesting reading some of them are a lot longer then others and i if your lucky enough that your provider is 'prospects' don't forget to demand your freebie when you need it:

Interesting..

One of a4e's items -

Health support: we will assess health as a barrier to working.

In that case, I suggest asking the person at a4e doing that assessment, for their medical qualifications.

Similar for maximus

•
All customers undertake an assessment with a dedicated EC or Health Officer

What qualifications do their EC (whatever that stands for) or Health officers have to undertake health assessments?

and quite possibly others (not read them all).

However, many dont even seem to take into consideration health issues at all, as part of the minimum service requirements.

eskimo26

cit_k wrote: »

However, many dont even seem to take into consideration health issues at all, as part of the minimum service requirements.

Indeed i spoke to my adviser from G4S a few days ago and though he seemed like a kind softly spoken man with 'over 40 years experience in employment' and was very motivated i was left feeling distinctly cold.

So far the job centre has been offering me appointments that aren't in the mornings in line with my CFS, he told me the induction was 9:00 AM, its a group induction so i understand it can't be moved but i wanted to test him. I told him mornings were a struggle with my condition and would he be able to offer anything else, he checked and said they're all in the mornings. Again i strung it out just to test his training with disabled claimants and complained it wasn't considering the needs of people on ESA with chronic conditions. He said and i quote 'well you won't get a condition more debilitating then mine i have autism mate, and i'm afraid the job centre requires you to find a job.'

I knew straight away he has had zero training in helping disabled clients. Also the job centre DOES NOT require me to find a job it requires me to engage in 'work related activity'. In fact they are expressly forbidden to force anyone on ESA to apply for jobs or do any work.

I'm willing to give him the benefit of the doubt and go into it with an open mind, i'm actually quite curious and will probably write a blog based on my experiences and any recordings i make.

exprog

cit_k wrote: »

In that case, I suggest asking the person at a4e doing that assessment, for their medical qualifications.

Similar for maximus



What qualifications do their EC (whatever that stands for) or Health officers have to undertake health assessments?

Let me take a wild guess here. - They have NO health qualifications at all, much like their 'qualifications' in job provision or anything else to do with employment.

Bunch of scammers the lot of them.

exprog

eskimo26 wrote: »

will probably write a blog based on my experiences and any recordings i make.

Excellent! Be sure to post a link, should be fun.

speedfreek1000

People especially on ESA need to educate themselves on this subject. There's a lot of confusion due to the use of linguistics and the placement of the words Work & Employment. Ask your average punter on the street what is the meaning of/difference between "Work Ready" & "Ready for Work" and I doubt many will know. Providers may need reminding of this and the fact that the JSA & ESA groups have to be treated separately

eskimo maybe a print out of this with the relevant bits hi-lighted.

Every time they speak refer to it - but don't let them see it until you're good n ready - make a concerned sound and if you can shake your head a little.

http://www.legislation.gov.uk/2011?title=Employment%20and%20Support%20Allowance

Requirement to undertake work-related activity

3.—(1) The Secretary of State may require a person who satisfies the requirements in paragraph (2) to undertake work-related activity(1) as a condition of continuing to be entitled to the full amount of employment and support allowance payable to that person.

(2) The requirements referred to in paragraph (1) are that the person—

(a) is required to take part in, or has taken part in, one or more work-focused interviews pursuant to regulation 54 of the ESA Regulations;
(b) is not a lone parent who is responsible for and a member of the same household as a child under the age of 5;
(c) is not entitled to a carer’s allowance; and
(d) is not entitled to a carer premium under paragraph 8 of Schedule 4 to the ESA Regulations.

(3) A requirement to undertake work-related activity ceases to have effect if the person becomes a member of the support group(2).

(4) A requirement imposed under paragraph (1)—
(a) must be reasonable in the view of the Secretary of State, having regard to the person’s circumstances; and
(b) may not require the person to—
(i) apply for a job or undertake work, whether as an employee or otherwise; or
(ii) undergo medical treatment.

(5) A person who is a lone parent and in any week is responsible for and a member of the same household as a child under the age of 13, may only be required to undertake work-related activity under paragraph (1) during the child’s normal school hours.

tod123

Eskimo, just do your best on the course and hopefully you will have a job at the end of this terrible period on benefit

leasky30

well from what i herd when i was at my work programme provider, when a young person said he had a interview he got told there was no money from the job centre to help with getting clothes for his interview, and the work provider said the same, they have no funding for such thing, the young lad was a bit cheesed off, i actually agreed with him that if there is no help what was the point in him going

Owain_Moneysaver

eskimo26 wrote: »

All customers will have access to the Ascent Employability Kit and will receive a minimum of one item for example a haircut, personal hygiene kit, alarm clock, work or interview clothing

So that's a ring-binder of handouts and a complimentary tube of toothpaste then.

eskimo26

speedfreek1000 wrote: »

eskimo maybe a print out of this with the relevant bits hi-lighted.

Every time they speak refer to it - but don't let them see it until you're good n ready - make a concerned sound and if you can shake your head a little.

My adviser at job centre plus gave me a copy which i'll take in, i'd be amazed if they didn't know this already. What peeves me off is that my jobcentre adviser was quite knowledgeable about CFS but my new g4s adviser doesn't know what it is at all.

At least he asked we'll see if his reseached it, i think its insane to expect this man to do the job of an occupational therapist/ knowledgeable JC+ adviser its not fair on him or me.

I was actually getting somewhere with my JC+ adviser!