help!

curlytop12

am a very basic laptop user.
problems with 5 year old laptop this last week.it just "freezes",no buttons work ,i have to turn it off with power button.
when i turn it back on it says a disk needs checking,which it then does and its fine for a while again,then does exactly same again.
have AVG protection and AVG pc tune-up.have gone through all the scans/defrag/cleanup things to no avail.
as i said before,am pretty clueless with coputers apart from getting on the internet (which is all i use it for!)
any suggestions?is it just an old machine coming to the end of its life?
if i had to get rid of it,how do you get all your info off it?
don't think i need anything actually saving from it.
cheers.
gem:o

RussJK

Post a HijackThis log:
http://www.users.on.net/~russ/hjt/

Do a Malwarebytes QUICK scan, clean everything it finds, and post a log:
http://www.malwarebytes.org/mbam-download.php

RussJK

Alternatively of course if you don't have anything of importance, you could just restore it to defaults/reinstall.

curlytop12

crikey i am useless.
hijack-no icon has appeared to right click on for vista,but managed to get a log-god knows what it all means,and i don't know how to copy to somewhere else.
malwarebytes-found 2 infections and fixed them,and now have an icon.
i really shouln't be allowed near a PC.
how do i restore to defaults and reinstall??????
in total idiot language please!

RussJK

The link (http://www.users.on.net/~russ/hjt/) explains how to post the log in the picture guide

If you work out from the picture guide how to paste the HijackThis log, could you reload Malwarebytes, then click on the Logs tab, and open then mbam-log-2011-09-23 (xx-xx-xx).txt, then paste it here too.

Depends what brand/model, you'll have to say which. Usually variations of restarting the computer, and hitting something like F10, F11, ALT F10, etc, and you get the option to restore/recover. It'll wipe everything and make it back to new.

debitcardmayhem

It could of course just [STRIKE]me[/STRIKE]be overheating ..... fans blocked etc. You could have a look at the temps using speccy from piriform http://www.piriform.com/download

edited be not me:D