And the pointless phonecall of the day award goes to...

MoneySaverLog

whitewater wrote: »

the problem is the banks can never win. If we offer the products we are selling and are evil

if we dont we are disadvantaging customers by not making them aware

They could ask you the question as to if you want to hear about products and services in the future they may be able to offer you. Then if you say yes you can expect to be sold on the phone etc.. otherwise if you say no then they don't ask the question on the phone or in branch.

I know lloyds tsb give you this opt in / out on their online banking platform for texts and online banking but not phone or in branch.

birkee

ses6jwg wrote: »

Oh no I completely agree that the banks don't help themselves in gaining or retaining customers.

We had a new regional manager a few years ago, and when he came in there were a few vacant adviser positions.

His next course of action was to trawl the local Phones4U and Carephonewarehouse branches in an attempt to recruit new advisers.

Now, correct me if I am wrong, but in my honest opinion the type of sales force in a bank branch should not be the same type of sales force you would find in a mobile phone shop.

Then when you get problems...it's "WE don't make mistakes".

JimmyTheWig

In Halifax's favour, now...

Went into the branch in Kingston on Saturday morning to pay a cheque in. Machine didn't accept it so had to queue up at the counter.
Had two of our children (age 7 & 5) with me and they "filled out" paying in slips while we were waiting (things like putting our phone number in the account number boxes). DD showed the cashier what they'd done and she stamped the slips for them. Made them very happy.

IrishGypsy

pqrdef wrote: »

As for financially illiterate customers, one thing they don't know, but really ought to be told, is that the branch staff are sales staff on commission and not just "advisors" as they call themselves.

Just as a point of reference, Santander staff aren't on comission per product sold. They only get any bonus paid when certain thresholds are met over a quarterly period. I can't speak for any other bank mind...