Streamline Debt - No Statement?

working

Hi

I hope someone can point me in the right direction or advise if I should post on another board.

Around 2 years ago my dad was a victim of cardholder-not-present fraud.

The amount was about 6 grand.

He has been paying this back at around £200/month.

Since initial correspondence about the fraud etc there was no contact from Streamline so my dad called them and asked for a statement and details of amount outstanding.

Still nothing.

So he stopped paying - I know, I know. I told him that was a bad move.

Now they have written again saying they want it all back but the amount is way higher than we thought but still no statements. Looks as though the installments haven't come off the initial figure or something along those lines.

So my dad wants me to write a letter but I'm unsure what to say for it to have any clout. Is there guidance that debtees should provide a statement to debtors etc? I think I heard there is?

I would really appreciate some help

steve1980

Streamline don't provide cards? Did he have a business that he run with a Streamline card machine? Why is he paying the money back?

working

Yes. Streamline provide card services for my dad. Sorry for not stating earlier. Still unsure what to write.

Bryang

£6,0000, thats a lot. Was it a fraudulent purchase where payment was subsequently reversed ?

Streamline normally deducts refunds and reversals by direct debit from the business bank account and issue monthly statements.

steve1980

I still don't see why Streamline are charging your dad for fraudulent purchases? Surely the persons whos card was used was covered by the bank?

Something doesn't seem right. If I was you I'd be getting your dad to speak to his solicitor rather than you asking for free advice on a public forum.

working

steve1980 wrote: »

I still don't see why Streamline are charging your dad for fraudulent purchases? Surely the persons whos card was used was covered by the bank?

Something doesn't seem right. If I was you I'd be getting your dad to speak to his solicitor rather than you asking for free advice on a public forum.

steve1980 wrote: »

I still don't see why Streamline are charging your dad for fraudulent purchases? Surely the persons whos card was used was covered by the bank?

Something doesn't seem right. If I was you I'd be getting your dad to speak to his solicitor rather than you asking for free advice on a public forum.

It was card-not-present fraud. Somebody phoned up, said he is sending someone else to pick it up and paid for an item over the phone. Picked it up and that was that. Apparently it was a stolen card.

It broke the terms and conditions of Streamline's service because they have a clause in there about it. It was a while ago now. We did try to turn it back on them with the "you let the transaction go through therefore you are liable" but they refuted that and said we can pay in instalments so we didn't want to push it. £6000 in a lump sum at the time would have sent my dad under.

I'm sure I was reading some small-business boards at the time - the small business is usually liable for this because they should have taken more care.

It's nearly paid off now but they have added more charges which we dispute. They are not sending proper statements or explanations of what these charges are.