Problem with Santander, What to do?

mrjam

Hi All

Long story short(ish), around 5/6 years ago i held an account with Santander, at the time there were some charges applied to my account through no fault of my own, after a meeting with the branch manager he agreed the charges would be refunded, however after around 2/3 months still the money had not been credited back to my account so i opted to vote with my feet, i went into branch and closed the account.

Around a year later, i received a statement for my account stating there was a credit balance of around £300. (roughly the amount of the charges). I went into branch with the statement to withdraw the cash to be told "the account doesnt exist" and that i should contact customer services, i duly called them again to be told "the account does not exist" and they could offer no further information.

I wrote to Santander stating that i would like the funds returning to me, to which they replied again stating no account existed, and that the statement was sent in error and an apology. Now, that would be fine, however 12 months later i receive another statement advising me that i still have a credit balance. And 12 months later again advising me that i still have a credit balance. This has gone on for the past 4 years with the latest statement arriving yesterday, along with a completely seperate letter with "updates to the terms and conditions of my current account" (that's the account that doesnt exist!).

Santander tell me no account exists, yet for the past 5 years every 6 - 12 months ive received a statement advising i have money in there available to withdraw, along with numerous letters in between these from santander advising of updates to account terms etc. I really don't know what to do, i've hit a brick wall, they are saying the account doesnt exist yet i keep receiving this documentation every 6-12 months for over 5 years now!

Any help appreciated.

Chadsman

Either contact a money section of one of the weekend broadsheets with your story and ask them to contact Santandire or ask for a final letter of deadlock so you can approach the ombudsman for a ruling.