Debenhams website misleading

triffle

I recently bought a Kitchenaid through the Debenhams website. Quite an expensive purchase but something we'd wanted for ages. The website advertised it with several attachements but when it arrived the glass bowl was missing. I queried this with Debenhams who told me I needed to contact Kitchenaid directly as they don't keep spares. Kitchenaid advised me that the offer shown on the Debenhams website was an old one (finished in December 2010) and that the extra bowl would be £85. I called Debenhams as the previous person had suggested that they might give me the money back to buy this. I was told my options (after much umming and ahhing) were to either return the mixer or they'd give me a £10 discount. I argued they had missold the item but to no avail. Is this right?

custardy

they offered you a refund so whats the problem?
if they dont have the bowl and its an error then they are putting you back where you were before the sale

Dave101t

you were missold? god...why not, try to get compensation too, dont forget to tell the national newspapers.

arcon5

Reject under sales of goods act, get refund, problem solved

paddyrg

Take the money, then when there's an offer on next time, buy it again.

triffle

Well thanks for the sarcastic and slightly patronising answers. I did think it was a valid question asking if it were up to the supplier to fulfil an order as per their advert though

halibut2209

I only saw one sarcastic and slightly patronising answer.

Techhead_2

Me too, the other answers seem bang on the nail.

imperial37

i would'nt buy anything there any more there attitude of the sales people is vile.

B0N3H3AD83

The promotion you're referring to is with KitchenAid, it doesn't matter who you brought the mixer from as long as they're an authorised KitchenAid dealer. Looks like the Debenhams tech team have just messed up the promtion link.


There's a copy of the coupon at divertimenti co uk, find the Artisan Mixer in Electricals and click the link that reads: “Click here for further details and claim form”.


Looks like I can't post a link because I'm a newbie.