Help Please...Hijack This

Shazaaym

Been having problems with my lappy for a while, and i'm at the end of my tether! FF has been constantly crashing since i updated it, and today i did a system restore, then it took around 6 hours to run chkdsk and the system restore failed, but it worked for another date, finally!

I hope one of you clever puter bods can help me prolong my lappy's life a bit! Thanks in advance.

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Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:22:39, on 21/09/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17099)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\basfipm.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Rainlendar2\Rainlendar2.exe
C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Microsoft\BingBar\BingBar.exe
C:\Program Files\Microsoft\BingBar\BingApp.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\RUBotted\RUBotSrv.exe
C:\Program Files\Trend Micro\RUBotted\RUBottedGUI.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\Browser Guard\BGUI.exe
C:\Program Files\Trend Micro\Browser Guard\tmiegsrv.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://google.icq.com/search/search_frame.php
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.icq.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 9\SnagItBHO.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RoboForm BHO - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: IEGBH0 - {9F3209E2-334B-41E9-B09C-703F398742E7} - (no file)
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: TMIEGBHO - {F1AD4A42-BA52-47BC-89DF-3F68F24C017F} - C:\Program Files\Trend Micro\Browser Guard\TMAMS.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 9\SnagItIEAddin.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: TMBGBAR TOOLBAR - {C8137A8D-415D-450C-A1B1-D0C519D45296} - C:\Program Files\Trend Micro\Browser Guard\tmieg.dll
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Trend Micro RUBotted V2.0 Beta] C:\Program Files\Trend Micro\RUBotted\RUBottedGUI.exe
O4 - HKLM\..\Run: [Trend Micro Browser Guard] "C:\Program Files\Trend Micro\Browser Guard\BGUI.EXE"
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYASwBQAEMAQgAtADYAQgBXAEYATQAtAFQAUgBMAFEAUgAtAEIAUgBVAEgAUAAtAEMAUAA4ADYARwA"&"inst=NwA3AC0ANAA1ADUAMgA4ADMANQA2ADIALQBGAFAAOQAyACsANgAtAEIAQQBSADkARwArADEALQBGAEwAKwA5AC0AWABPADMANgArADEA"&"prod=90"&"ver=9.0.872
O4 - HKCU\..\Run: [Rainlendar2] C:\Program Files\Rainlendar2\Rainlendar2.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://*.windowsupdate.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6886.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\System32\basfipm.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Update Service (gupdate1ca21ef3c337d4c) (gupdate1ca21ef3c337d4c) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Trend Micro RUBotted Service (RUBotSrv) - Trend Micro Inc. - C:\Program Files\Trend Micro\RUBotted\RUBotSrv.exe

--
End of file - 10194 bytes

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closed

uninstall rubotted/trend browserguard, winpcap, audibledownloader, trend/bing toolbars, Rainlendar2.exe, snagit unless you need them.

delete the googleupdate tasks from c:\windows\tasks

disable kernelfaultcheck using msconfig/startup tab

run windows update, IE is out of date

backup FF bookmarks, uninstall it, delete firefox profile, reinstall it, import bookmarks or install firefox portable (or opera)

see speedup sticky thread above to fix ctfmon, java quickstarter, and install cleanmem and startuplite and ccleaner

do a full scan with malwarebytes, dont install 14 day trial

tick and fix these using hijackthis

O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)

O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYASwBQAEMAQgAtADYAQg BXAEYATQAtAFQAUgBMAFEAUgAtAEIAUgBVAEgAUAAtAEMAUAA4 ADYARwA"&"inst=NwA3AC0ANAA1ADUAMgA4ADMANQA2ADIALQB GAFAAOQAyACsANgAtAEIAQQBSADkARwArADEALQBGAEwAKwA5A C0AWABPADMANgArADEA"&"prod=90"&"ver=9.0.872


disable the PhotoshopElementsFileAgent service using services.msc

backup.

Is roboform essential?

post your installed physical ram and commit charge from task manager.

Shazaaym

Hi Closed, thanks for your reply and help. Just working my way through the sticky now...i'm already seeing an improvement. I'll be back when i get to the end of your list.

Thanks again! :beer:

Shazaaym

closed wrote: »

uninstall rubotted/trend browserguard, winpcap, audibledownloader, trend/bing toolbars, Rainlendar2.exe, snagit unless you need them. Done..kept Rainlender, and a couple of files on Snagit won't let me delete them

delete the googleupdate tasks from c:\windows\tasks Done

disable kernelfaultcheck using msconfig/startup tab Couldn't find it

run windows update, IE is out of date Done

backup FF bookmarks, uninstall it, delete firefox profile, reinstall it, import bookmarks or install firefox portable (or opera) Done

see speedup sticky thread above to fix ctfmon, java quickstarter, and install cleanmem and startuplite and ccleaner Done all steps...Malwarebyres took 32 hours! Didn't find anything though.

do a full scan with malwarebytes, dont install 14 day trial

tick and fix these using hijackthis

O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)

O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)

O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYASwBQAEMAQgAtADYAQg BXAEYATQAtAFQAUgBMAFEAUgAtAEIAUgBVAEgAUAAtAEMAUAA4 ADYARwA"&"inst=NwA3AC0ANAA1ADUAMgA4ADMANQA2ADIALQB GAFAAOQAyACsANgAtAEIAQQBSADkARwArADEALQBGAEwAKwA5A C0AWABPADMANgArADEA"&"prod=90"&"ver=9.0.872 Done


disable the PhotoshopElementsFileAgent service using services.msc Done

backup. No disc available at the moment

Is roboform essential? Use it quite a lot!

post your installed physical ram and commit charge from task manager.

Physical memory - total - 515444
Commit charge - total - 536300 limit - 1510592 peak - 641408

closed

could you post a fresh hijack log and commit charge immediately after a reboot before loading anything else. Did you install cleanmem?

check how much ram rainlendar is using in task manager, processes