Post Office Scales and other commercial scales

munro_wilson

My local post office is using scales they claim are working but customers have no reading from their side of the counter.

When I asked why this was the post office, man said they are working.

I suspect I was over charged by 20%

Is there a legal requirement for customers to be able to see scales used for commercial transactions?

arcon5

I doubt it.

They tell you the price, you either accept or reject.

Try weighing the item at home then go in to see if there is a discrepency in price. Prices available on the RM website:
http://www.royalmail.com/portal/rm/jump1?catId=400023&mediaId=126800769

mo786uk

Have a look at the Weights and Measures laws - the main one appears to be

http://www.legislation.gov.uk/ukpga/1985/72/contents

There are offences for having dodgy scales but dunno about having to show the customer the weight.

Evilm

They do get calibrated every so often. When I was working in a supermarket over Christmas we had someone come round and use official weights to check the scales and mark them with a compliance sticker.

I don't know what happens if they are wrong though.

munro_wilson

I was charged £2.25. Beforehand I had checked the Royal Mail's site and it was indicating a price of £1.78 for the service.

just doesnt feel trustworthy to have scales which are on the counter but the customer cant see the weight.

Jeff_Bridges_hair

munro_wilson wrote: »

I was charged £2.25. Beforehand I had checked the Royal Mail's site and it was indicating a price of £1.78 for the service.

just doesnt feel trustworthy to have scales which are on the counter but the customer cant see the weight.

hmm.. did you use the post offices price finder to find the £1.78 price? If so did you weigh your parcel? If so how do you know that your scales were not wrong?

Im struggling to find a £2.25 price bracket and a £1.78 price on the price finder

DCFC79

munro_wilson wrote: »

I was charged £2.25. Beforehand I had checked the Royal Mail's site and it was indicating a price of £1.78 for the service.

just doesnt feel trustworthy to have scales which are on the counter but the customer cant see the weight.

did you go by the latest prices as they do change them

wealdroam

Jeff_Bridges_hair wrote: »

Im struggling to find a £2.25 price bracket and a £1.78 price on the price finder

I agree.

Neither of those prices appear on Royal Mail's current charts...

Inland Prices.

Airmail Prices.

munro_wilson

Jeff_Bridges_hair wrote: »

hmm.. did you use the post offices price finder to find the £1.78 price? If so did you weigh your parcel? If so how do you know that your scales were not wrong?

Im struggling to find a £2.25 price bracket and a £1.78 price on the price finder

used the royal mail site for price bracket. i regularly send parcels and packets using my local post office (different from this one) and never been incorrect before or since.

The exact price slips my mind as its been nearly 3 weeks. but it was around £2.15-2.25

Jeff_Bridges_hair

munro_wilson wrote: »

used the royal mail site for price bracket. i regularly send parcels and packets using my local post office (different from this one) and never been incorrect before or since.

The exact price slips my mind as its been nearly 3 weeks. but it was around £2.15-2.25

So basically your not quite sure if you were overcharged or not. As i said - cant find the price you thought it should have been on the price finder - so how did you come to this price you mention of £1.78