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jdwilliams
granny234
Posts: 7 Forumite
recieve a booklet through door,coat i want at half price on ordering another item,superb i think.
check on website available,but wont accept order.
call the number only to be told its out of stock.fine ,call 24hours later to order a different one after explaining the one i really liked not available guy tells me it is,so gets him to confirm colour ,price ect,and ordered it .
recieve email comfirming everything he said .
decide to order another for a relative as i am so pleased,only to be told its an alternative i have been sent(not told this over phone).
so annoyed i ask to speak to a manager,not possible ,but will recieve a call back ,well its been 3 days now and still waiting.
spoke to someone else today who insisted on knowing the details and then pushing to cancel my account if i require,which i will be doing but only after i have spoken with a manager regarding the terrible way i was treated.
never missed a payment and recently paid off my balance.
i only wanted to spend money
will be sending coat back when it arrives whichever one they decided i may like ,and heading into town where i can choose myself and hopefully be treated as a customer should be.
jdwilliams should be ashamed of their customer care.
check on website available,but wont accept order.
call the number only to be told its out of stock.fine ,call 24hours later to order a different one after explaining the one i really liked not available guy tells me it is,so gets him to confirm colour ,price ect,and ordered it .
recieve email comfirming everything he said .
decide to order another for a relative as i am so pleased,only to be told its an alternative i have been sent(not told this over phone).
so annoyed i ask to speak to a manager,not possible ,but will recieve a call back ,well its been 3 days now and still waiting.
spoke to someone else today who insisted on knowing the details and then pushing to cancel my account if i require,which i will be doing but only after i have spoken with a manager regarding the terrible way i was treated.
never missed a payment and recently paid off my balance.
i only wanted to spend money
will be sending coat back when it arrives whichever one they decided i may like ,and heading into town where i can choose myself and hopefully be treated as a customer should be.
jdwilliams should be ashamed of their customer care.
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