bank acc address change

wanttosave

hi all i dont know how but my bank has changed my address on my acc to my ex wifes 750miles away and i dont know how they have dont this , the only thing i can think of is i am first name on our childrens acc , but all my bank stuff and my 1 year olds acc stuff has gone there , i have spent 30mins ont the phone and was told there is no way this has happend and to get her to send all the paperwork to me and run it to the local branch to sort out , oh but my ex wife told me what my 1 year old has in her acc , do you think i can get compo out of the bank

wealdroam

wanttosave wrote: »

...do you think i can get compo out of the bank

Have you lost out financially then?

wanttosave

wealdroam wrote: »

Have you lost out financially then?

i have spent 30 mins on the phone , off my mobile at work , now they want me to use my time to sort ot there mess .
so yes i would say i am going to be out of pocket when the phone bill comes in , and im self employed so my time is money to have to stop work to sort there mess out

wanttosave

oh and its not nice to know that your ex wife has seen what money i and my 1 year old have got ,

rs65

wanttosave wrote: »

oh and its not nice to know that your ex wife has seen what money i and my 1 year old have got ,

Did she open your mail?

Decluttering

That's appalling, which bank was this? When complaining make sure you highlight that your ex wife has recieved personal information without your permission or prior knowledge. Also highlight the time you've spent trying to get this sorted, as well as the cost to you (phone bill, time wasted etc). I definitely think the bank should be looking to pay you compensation for the distress and inconvienience. Whether or not your ex has opened your mail, it's unsettling to know that she could've and you would've been none the wiser.

YorkshireBoy

wealdroam wrote: »

Have you lost out financially then?

It appears so, yes.

However, OP may also be awarded compensation for distress and inconvenience. Expect £150-£250 for such a DPA breach.

wanttosave

rs65 wrote: »

Did she open your mail?

yes she did open my mail , but as she said to me there is no way for one min you would think that my post would go there ( im in bognor , she is in inverness )

wanttosave

Decluttering wrote: »

That's appalling, which bank was this? .

the bank in question is the Nationwide , and the guy at head office wants me to do the running around for them , and was in a round about way calling me a lier . all i can say is thank god i do still get on with my ex wife . but it still not right what the bank has done and i will get to the bottom of this .