V12 Finance Admin Error

johnnyr1970

First post all so please be gentle (but useful at the same time).

In July 2009 I took out a 9 month Buy Now Pay Later agreement with V12 Finance. When the 9 month interest free period expired I paid what I understood to be the outstanding balance and cleared the agreement.

Today, nearly 18 months after I considered the agreement settled, I have received a letter from the original supplier of the goods informing me that I owe them £39 because they failed to take the initial 10% deposit when I started the agreement.

I can't recall whether they did or not if I'm being honest and I no longer have the credit card I would have been using at that time - does this supplier have a leg to stand on or are they simply chancing their arm?

I'm tempted to tell them to b*gger off but don't want them to start some kind of legal action that might give me a credit problem in the future.

Thanks in advance.

[Deleted User]

i know not everyone will agree but i personally would tell them that you paid the £39 deposit in cash and ask them to prove otherwise,i think they have a bloody cheek after 18 months

Dave_the_Ginger_Cat

They may have poor admin, but if you've paid less than you agreed, IMHO they are within their rights to come back and ask for it.

Often, the intial deposit is given to the retailer, and I'm sure they can check back through their records to validated.

chanz4

is £39 worth a default?

exel1966

You have a duty and responsibility to check and double check what the facts are.

Responsibility - Do you really want to come up against the system and how having a default on your account will affect you in the future ? You are responsible for your finances, you should take this as a lesson learnt to keep on top of them, keep copies of your card statements, know exactly what you owe and to whom.

Duty - If you haven't paid the deposit, then you should, it doesn't matter that it was 18 months ago.

V12 send out annual statements, send out account closure paperwork when balances are cleared, what have you done with yours ?

Establish the facts, don't just assume 'what you consider' or can partially remember to be.