tesco direct voucher fob off

welsh-andy_4

right guys, bought a lcd tv that was supposed to come with a £50 tesco giftcard on 23rd june 2011, was told giftcards sent out in august, fone 3times in august was told be there 1st on way, 2ndly mid august and then told end of month for sure, end of month came and nothing. so contacted them again 1st sept, was told you 100% get by 15th sept, 15th came and went, foned again, was told on its way, but still nothing.

to be honest im getting pretty peed off being fobbed off, and seems im not the only one either that bought this tv

was this offer
http://www.tvbargain.co.uk/posts/lg-42le7900

what are my rights, as tbh ive had enough of it

update just got off fone and surprise suprise they say on its was, as if i believe them. told em if not ere at end of wk will be trouble, well in a nice way.

but still need to know me rights in this

pcombo

how can you possible claim or complain against something that is free. or is a promotion.

You seem to have a few issues with tesco right now.

visidigi

pcombo wrote: »

how can you possible claim or complaing against something that is free. or is a promotion.

You seem to have a few issues with tesco right now.

what sort of question is that? (apart from the obvious (i.e. complete rubbish)) The retailer offered a deal with a £50 gift card for buying an item, the retailer is obliged, subject to the OP meeting all terms and conditions to provide said voucher.

Tesco have acknowledged the voucher should have been sent to the OP. The op is being quite patient with the retailer failing to meet the obligation.

The op will need to escalate their complaint up within tesco.

As for a few issues, indeed the OP does, this and another, oh so many...:doh: :silenced:

real1314

pcombo wrote: »

how can you possible claim or complain against something that is free. or is a promotion.

[STRIKE]You[/STRIKE] Tesco seem to have a few issues with [STRIKE]tesco[/STRIKE] Customer Service right now.

FIFY.

The offer forms part of the contract. Failure to meet the terms of the offer is a breach of contract.

Go to trading standards perhaps?

:cool:

PeteJC21

Yes, id write to Tesco customer services. I bought a ropey fish pie from them once and wrote and complained, they responded in about a week with an apology and a £5 voucher.

Send photo copies of your reciepts and ab printout of the offer and details of phone calls made etc..

George_Michael

pcombo wrote: »

how can you possible claim or complain against something that is free. or is a promotion.

So what do you think would happen if the OP received and used the £50 giftcard then returned the TV?

Would tesco simply forget about the giftcard saying that as it was free there is no need to return it?
The TV was advertised as coming with a giftcard and therefore is a part of the contract between the OP and Tesco.

welsh-andy_4

pcombo wrote: »

how can you possible claim or complain against something that is free. or is a promotion.

You seem to have a few issues with tesco right now.

!!!!!!. how can you say that, think u way off base

welsh-andy_4

thx for ur help guys keep you informed if it finally arrives as promised, although forgive me if im a little uncertain it will arrive,lol

halibut2209

George_Michael wrote: »

So what do you think would happen if the OP received and used the £50 giftcard then returned the TV?

Would tesco simply forget about the giftcard saying that as it was free there is no need to return it?
The TV was advertised as coming with a giftcard and therefore is a part of the contract between the OP and Tesco.

I was going to point out to you that they could not return the TV after spending the voucher as it was part of the contract, but have just realised that you are arguing the same point.

So I won't

welsh-andy_4

wooohooo. after nearly 2months i finally got it, came this morn,and a letter saying sorry for the mess about. should have give me £100 for my troubles,:D

cheers:beer:

alistair.long

gud to hear you received it, as real1314 stated your contract was not complete until you received it. therefore you could have given the tv back.