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Tesco website down

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Comments

  • glitter03
    glitter03 Posts: 871 Forumite
    Save_Dosh wrote: »
    Glitter03 you should be able to ring up and book a slot. I had to change mine to a different time, so they gave me a new slot, mind you, haven't had confirmation like they said.

    Thankyou for that. I ended up using Sainsbury's as i could not wait any longer for them to fix the site!
    :coffee:
  • AfricanViolet
    AfricanViolet Posts: 47 Forumite
    edited 5 November 2011 at 1:46PM
    Removed

    removed
  • Syx
    Syx Posts: 15 Forumite
    As I work for Tesco and have the details of exactly went wrong, I find it quite amusing that they're trying to pass it off as "technical glitch" - in all honesty with the scale of the issue that was faced I'm impressed it was resolved as quickly as it was!

    Sometimes I wonder why companies aren't just open about the problems they are facing; it would make customers trust them a lot more and perhaps give them a reason for the downtime rather than just a generic message that serves to actually make the situation worse in a some cases!
  • Jai_M
    Jai_M Posts: 113 Forumite
    Yep, a message like, 'our SSL server is down, please bear with us', not only would be helpful to non technical users, but also exposing a great big hole in the infrastructure.
  • Syx
    Syx Posts: 15 Forumite
    Perhaps not as technical an answer as that, but to use your example surely a message like "we are experiencing problems with our website security and have taken it offline to resolve" would be better?
  • AfricanViolet
    AfricanViolet Posts: 47 Forumite
    edited 5 November 2011 at 1:45PM
    Removed

    removed
  • mrsgreenwood_2
    mrsgreenwood_2 Posts: 1,159 Forumite
    seems to be down again, or is it just me????
    **Waiting for a BIG win!**

    Thank you all posters!

    S born 2006 and N born 2010 *delivered at home by daddy!*
  • simone10
    simone10 Posts: 1,089 Forumite
    Part of the Furniture Photogenic
    Not just you. I can't get on there either
    The end is nigh
  • preciousillusions
    preciousillusions Posts: 543 Forumite
    Nope not just you! Grrr!
This discussion has been closed.
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