Dell Bad Manufacture

merlot123

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm

have a read of this and contact them. Dell are wrong. My Son's laptop stop working 11 months into warranty, I had a heck of a job trying to get them to have a look at it. They eventually took it back and said it was the Motherboard, wanted £200 to fix it, I said no, we argued for a while until I told them I was seeking advice from Consumer Direct. I couldn't find any reference to Motherboard in warranty, they did replace it foc eventually.

Dell are appalling in my experience.

Rhods

zendajohn wrote: »

Argued for two hours on the phone to a sales representative at Dell earlier about this. They didn't budge from it being my fault. Almost forced me to pay 200 pounds for an engineer to come to my house and fix it for me. I feel so cheated, but I guess that's life. I'll never be buying anything from Dell again.

Put your complaint in writing, stating that the item was faulty and that you are therefore entitled to a refund. If they point blank refuse to have it independently inspected then take them to the small claims court and you *will* win.

zendajohn

thanks for the replies guys but it is totally useless. Dell customer service is totally appalling, I have never heard anything like it. I actually directly quoted the SoQG act ontop of mentioning the consumer direct advice because on another website it said that sometimes that makes companies abandon ship.

"Put your complaint in writing, stating that the item was faulty and that you are therefore entitled to a refund. If they point blank refuse to have it independently inspected then take them to the small claims court and you *will* win."

I wish I had time to do this! It sounds like it actually would get my money but I need the laptop for University away from home and I leave this Saturday

bris

I think what most on here are saying is correct, but not taking one thing into consideration, accidental damage is not covered under SOGA. All this inherent fault at time of purchase is correct but what we have to remember here is that Dell are saying different. With an attitude like that, the only recourse the OP has is to let a judge decide if it was inherent or accidental.
A cracked screen would be a difficult one for Dell to just relent too, if they do and the word spreads then everyone who breaks their screen would be complaining, they have to make it as difficult as they can in this situation.
If they stand by the accidental damage then the onus is back on the consumer to prove otherwise. This might go against the grain of SOGA but they have the accidental damage clause in this situation. Consumer direct can advise but only trading standards can act, give them a call and see what they say.

antrobus

pcombo wrote: »

Laptop screens dont just break out of the blue.

They do on *&^@£%* Dell laptops!

antrobus

zendajohn wrote: »

... Dell customer service is totally appalling ...

I'd second that motion.

The only helpful think I can suggest is that, if you have household contents insurance, and if you have accidental damage cover, you might get some joy out of the insurers. (Which is why Antrobus Towers now has possession of HP laptop featuring a screen that lacks an auto-destruct mechanism.) But the timing would still be an issue in your circumstances.

My sympathies nonetheless.

garth549

antrobus wrote: »

I'd second that motion.
.

+1

My advice is do everything in writing with them. On the phone you'll get passed from idiot to idiot and never ever get anywhere.

I bought a faulty monitor from them a few years ago and had to go down the small claims route after getting nowhere with them after 3 months.

They ignored the court summons and had default judgement against them after 2 weeks. They then ignored the court order to pay up and I had to pay for a baliff to collect it!!! Just an unbelievable company from my experience!!