Over-payment - In dispute, what can I do?

Molly_2

Hello,

I appreciate that loads of people have posted the same, and I have searched and followed advice, but now I need to take 'the next step'

So WFTC overpaid us years ago (7?) I feel fairly sure where the error occured and it was on their part. Point is I've been disputing it and they just ignore me and take the money anyway.

Well I had the guts to stand up to them again and asked for the voice recordings of my telephone calls. Which I have recieved.

They have listed what they claim to be all my telephone calls and some are 'unable to be obtained due to technical reasons'

I plan to listen to all the calls provided but just a few tracks in, I already think that there are some missing, not on the recording and not on the list of recordings; and in the list of telephone calls it states time of call start 12:00 end 12:10 and listing the track on the CD, but the track is only 5 minutes long...... so that makes me very dubious that they have *ahem* 'editted' the conversation.

I don't have money to throw at this, I can't afford legal fees, so I was hoping for some free advice, to know how to proceed and when I know I actually have 'a case' and sufficient evidence then I will take this to a Solicitor.

So what should I do next (apart from listen to the calls!!!)

Thank you in advance

Molly

captainusa

taxcc.org is where you need to start. Read everything on that site. The TC are liars and will do anything to get out of admitting anything was their fault including not sending out all information you requested. They will even just ignore evidence if it hurts them. I have just recently won my fight against a £5200 overpayment. My case was black and white, but it took me getting to step 6 on the above website before they backed down. They just ignored the evidence I sent in on the appeal letters. Got some feeble excuse as to why it tood so long and £50 compensation, plus the amount written off. Things really seemed to change when I got my MP involved. Follow the steps on the above website and don't give up.

pink_orchid

Sorry you are having so much trouble. Ours was straightforward. We called them and said we believed the fault was theirs, they sent us a form, we filled it in, they sent us a letter to say they agreed, the fault was theirs.
I had however, tried to pay it back to them when they overpaid us but they insisted no, it had to come off my payments. I wasn't getting payments! Then when our income went down and we were getting payments they started to take it off. However, we did get about 3k wiped off.

Pink

[Deleted User]

Molly_2 wrote: »

Hello,

I appreciate that loads of people have posted the same, and I have searched and followed advice, but now I need to take 'the next step'

So WFTC overpaid us years ago (7?) I feel fairly sure where the error occured and it was on their part. Point is I've been disputing it and they just ignore me and take the money anyway.

Well I had the guts to stand up to them again and asked for the voice recordings of my telephone calls. Which I have recieved.

They have listed what they claim to be all my telephone calls and some are 'unable to be obtained due to technical reasons'

I plan to listen to all the calls provided but just a few tracks in, I already think that there are some missing, not on the recording and not on the list of recordings; and in the list of telephone calls it states time of call start 12:00 end 12:10 and listing the track on the CD, but the track is only 5 minutes long...... so that makes me very dubious that they have *ahem* 'editted' the conversation.

I don't have money to throw at this, I can't afford legal fees, so I was hoping for some free advice, to know how to proceed and when I know I actually have 'a case' and sufficient evidence then I will take this to a Solicitor.

So what should I do next (apart from listen to the calls!!!)

Thank you in advance

Molly

The call handling time starts from when the adviser answers the phone until they have completed their notes (and referrals if required) and pressed 'ready' on their phone or signed off.

Molly_2

subsoniccoyote wrote: »

The call handling time starts from when the adviser answers the phone until they have completed their notes (and referrals if required) and pressed 'ready' on their phone or signed off.

Thanks for that.
It makes a bit more sense.