Help Needed Please- HP D2360 Printer Ink Issue

mcg_2

Hi all,

I would be grateful for some advice. I have this printer and replaced the origina HP21 black cartridge with a Tesco/Currys own brand. The ink has ran out so in good moneysaving style used a JR refill to top up the black ink. There is an error 'Printer cartridges(s) Problem' which I cannot clear despite being on forums following how to reset the ink levels. I have unplugged the printer from the mains to try and clear to no avail. Any advice greatly appreciated!!!

santer_2

There is this

http://forums.moneysavingexpert.com/showpost.php?p=47002053&postcount=15

From Here

https://forums.moneysavingexpert.com/discussion/2291639

mcg_2

Thanks-will try this tonight and report back:T

interstellaflyer

You don't need to reset the ink counter on these cartridges, they will work fine but show empty, the chip in the cartridge is just a page counter, nothing else, never rely on the ink monitor, most of the time when it reads empty there is still loads of ink left, if you want to be a money saver run the carts until the print quality starts to fade. The problem you have may be down to a dud cartridge.