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Power Cut!
hi.....Living where I do, short and occasional power cuts are a fact of life!
Normally, if I am aware of one, I simply ignore it, curse at having to re-set clocks, timers, etc...and get on with life!
However, yesterday I decided to actually 'report' a power cut!
What a palaver!
First, I called the number on my provider's bill front, [for power cuts]....
This was an 0800 number.
Which, after several minutes of pointless admin and PR, led me to a series of choices...of which, power outage was not the most prominent!
Pressing the correct number simply led me to another voice, informing me I had to phone a second number!
This was an 0845 number!
Once connected, another few minutes were spent trawling through interminable drawling sales and admin, followed by a selection.....
When the number was pressed, this led to yet another selection, another number to call...which was the first one I called anyway!
Ploughed through the automated exchanges yet again, to be 'informed' I had to call a third number!
Eventually I got through to an automated postcode checker, voice activated..which couldn't read my post code, so got transferred to a real voice!..
at that point, my battery went flat!
Normally, if I am aware of one, I simply ignore it, curse at having to re-set clocks, timers, etc...and get on with life!
However, yesterday I decided to actually 'report' a power cut!
What a palaver!
First, I called the number on my provider's bill front, [for power cuts]....
This was an 0800 number.
Which, after several minutes of pointless admin and PR, led me to a series of choices...of which, power outage was not the most prominent!
Pressing the correct number simply led me to another voice, informing me I had to phone a second number!
This was an 0845 number!
Once connected, another few minutes were spent trawling through interminable drawling sales and admin, followed by a selection.....
When the number was pressed, this led to yet another selection, another number to call...which was the first one I called anyway!
Ploughed through the automated exchanges yet again, to be 'informed' I had to call a third number!
Eventually I got through to an automated postcode checker, voice activated..which couldn't read my post code, so got transferred to a real voice!..
at that point, my battery went flat!
No, I don't think all other drivers are idiots......but some are determined to change my mind.......
0
Comments
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There is normally a number on the back of the bill that says - Network Emergencies / Power Cuts.
Phoning your supplier will most of the time just result in them telling you, you have called the wrong number and transferring you through to the Distribution company.0 -
In the past I've reported loads of power cuts to Central Networks. If somebody else has already reported or if it's scheduled work there's a recorded message 'We are aware of a problem in the ** area. Our engineers are on the way/working to repair. We expect most customers will be reconnected by **'
Now they're obviously are using some kind of number recognition as the message is only ever applicable to my location. Also if there's no recorded message then I get straight through to a person as I'm the first to report the outage.0
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