British Gas Reminder Charge

geordie_joe

I have just received a reminder, for a bill that was never delivered.

At the bottom of the reminder they say

"From 1st March 2007, Britsih Gas will charge customers £5 if we have not received payment before issuing a reminder notice."

So, if your bill gets lost, or delayed in the post, the first thing you will know about it is when BG charge you a fiver!

I have sent an email to Watchdog about this too, with a bit of luck they will tell even more people about it.

espresso

Why not simply pay by Direct Debit and get the additional discount? Better still switch to a different supply company!

tripled

There is already a thread on it here.

You do not get charged when you receive a red reminder, which is issued after 14 days. You get charged if they issue a disconnection notice, which they do after 28 days.

geordie_joe

tripled wrote:

There is already a thread on it here.

You do not get charged when you receive a red reminder, which is issued after 14 days. You get charged if they issue a disconnection notice, which they do after 28 days.

Sorry, I did look but couldn't find one.

That's not what it says on the reminder, it clearly says they will charge £5 if they have not received payment before issuing this notice.

As those words are printed at the bottom of a red reminder bill, it must mean they will charge the £5 if they haven't received the payment before they send the red bill.

I have just read the thread you mentioned, but my bill does not say it is a proposal, it says this is what they are going to do from 1st March 07.

I wonder what they would do if I send my payment by cheque and it got lost in the post?