West Bromwich Building Society

Sceptic001

Fergy1
You are misdirecting your anger. The system normally works fine. The fact that you didn't receive the reminder is unfortunate, but not the root of the problem.

Your cause for complaint is that the West Brom was very naughty in not sending out details of your rolled-over bond until after the 14-day cooling-off period plus the fact that they got your address wrong. If you complain on these grounds and get no satisfactory response you may have grounds for complaint to the Financial Ombudsman.

crittertog

Fergy1 wrote: »

At end of 2year fixed term , the TERM of our dealings with them is TERMINATED. Rolling over to any bond of their choosing, without a mandate from us MUST BE ILLEGAL. It is a misappropriation of funds

Nope - if the terms when you took out the bond said that they would roll over on maturity if you don't say otherwise, then it's perfectly OK. Where the grounds for complaint come is that the West Brom failed to get the maturity forms to you, and that they should have exercised a bit more discretion when dealing with you once the reason for the complaint became clear.

For what it's worth, I'm a little surprised, as I've found the West Brom to have excellent customer service.

Fergy1_2

I put all the salient points to them again yesterday and coupled with telling them they were restricting my daughter from putting in an offer for a house and that it's now getting very serious, they ARE releasing the money. They must change their protocol to fit in to a Chelt&Glosc type or they will have this over and over again. They should really just have a cheque sitting in a drawer (metaphorically) until we get off our backside and go proactive. Thanks everyone, I have used all the advice from you to my advantage. Thanks!! Robert.