Complaining to Next Directory - who to send it to?

blue_monkey_2

Anyone know who the best person to address a complain to in relation to Next Directory, please.

Customer Service cannot help and my emails are now going unreturned - all the time I am getting interest on my account for faulty good I have returned by courier (as advised by the store). It is very frustrating.

Thanks.

debsue

I am surprised that customer service will not help, they are usually really good. Have you got proof of return?

blue_monkey_2

Yes. The person who told me to send it to him is not even acknowledging my emails now. I've been trying to sort this out since May. getting sick of it now. Has made me lose all confidence in Next, the quality of their clothing has gone, very rapidly, downhill lately.

Just want to escalate it higher instead of Customer Services passing me from pillar to post. I know they have had the emails as they have refunded me to the overcharge on postage - which makes it more annoying - they are just not getting back to me on the credit that is due.

I sent another return that was faulty in with some returns - again, as advised by store - they have credited everything else except that one item.

fluffnutter

Have you written to them?

blue_monkey_2

Thanks for the replies, I am not sure if they noticed this message but I have suddenly received a response from them by email and all of the adjustments have been made. Weird after all of this time. But great news that it has finally been done.

No fluff, have not written to them yet, I did not know who to send it to and so this is why I posted here asking.

Apparently though, I am supposed to report all faults within 10 days of receiving them - but everything I buy does not get washed and worn within 10 days so I am not sure how I go about that.