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Faulty Canon Printer Help!

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Hi. I have a canon I250 printer and it's faulty. Won't print, error message, etc..

So I rang them up, and they said the only way I can get it repaired is to send it to the nearest repair centre. But it's in luton! Which is hours away. So I have to send it. But, they said I have to pay for postage! And it doesn't seem fair. We have paid extra for an extended warranty, and it's being sent back within it's warranty. It's a fault with THEIR printer. So why should I pay for postage?

Any way round this?
I remember when I had a faulty epson printer, it was picked up and replaced the next day from my house!

Thanks

Comments

  • Jamangie
    Jamangie Posts: 85 Forumite
    I'd run it past these guys and get the low down on the situation mate. http://www.consumerdirect.gov.uk/
    Sounds to me like you are right. I think they are open on saturdays.
    Try em mate and stick to your guns.
    Good Luck
  • DazzaMc wrote:
    We have paid extra for an extended warranty,

    Just a thought - is this with Canon - or the shop you bought it from? If it is insurance based, you might be able to reclaim the postage back too. Might be worth studying your documentation.

    Regards,

    White.
  • DazzaMc
    DazzaMc Posts: 811 Forumite
    Part of the Furniture 500 Posts Photogenic Combo Breaker
    The warranty is with canon I think.
  • DazzaMc
    DazzaMc Posts: 811 Forumite
    Part of the Furniture 500 Posts Photogenic Combo Breaker
    The postage cost me over £8! They sent me a letter saying that the printer cannot me repaired and have offered me a different model as a replacement.

    So I have accepted the offer, but with a letter of complaint about the inconvenience and cost of sending it back, plus the 4 brand new ink cartridges that are now wasted.

    I have a feeling that they'll just say, "Write to canon, we're just the repair centre," but it's worth a try, eh?
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