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No reply from iva firm

Has anyone had any problems with their iva ip and getting hold of them? I am currently with GT and find it very difficult to get a reply from them, have sent them letters, emails, and phoned only to be told that they either haven`t recieved them or messages will be passed on.
I am having problems with payments on iva as change of job and all household expenses going up etc and need to get things sorted.

any help is very much appreciated

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