Mercedes Ripp off

harry_sandha

visidigi wrote: »

Your response here to posts is the same issue with your car.

Chill out.

Right to go back to your car issue:



Did they specifically state that contamination was causing your problem? It sounds like they could attribute it, but your current problem aside this work still needed to be done.



You're clearly not a qualified mercedes engineer (otherwise you would have done the work yourself) so how you concluded on start up there was no oil seems a little odd.



Educated guess or pure guess? If you knew it wasn't anything to do with the engine then surely the AA guy would have siad the same?



I have a two year old car outside right now, I couldn't be 100% there are no faults with it. Its a car, faults can appear from anywhere - I recall my father, he went on holiday, left the car on the drive, came home, car dead, Jaguar towed it to the garage, Squirrel had ate wiring loom - ahhh so that whole idea of the problem wasn't there when I left the car, it can't be my fault theory goes flying out the windows with the pigs...



Not unusual for a mainstream dealer, in fact, thank your lucky stars they didnt charge you the labour for doing it (some brands do!)



They changed the parts they did because of contamination, there was an issue with those parts, it sometimes happen that fitting of those parts does not resolve the apparent fault, but an underlying one.

Also do not buy the whole idea of AA paying bill, all they were responsible for was delivering your car to the garage, unless the AA broke it, they're not liable...in any way.



These things happen, no real biggie, they'll have to replace the cover FOC if responsiblity is accepted or proven.



OMG BBQ THINK OF THE CHILDREN!!!111!!!

Coulda, woulda, shoulda.

It didn't happen...no issue here.



Indeed he is right, it is the service manager followed by the dealer principle you should deal with.

I would call the service manager with whom you have dealt and ask for a follow up to the issue.

You don't say how old the car is, so it is presumed to be out of warranty period and out of reasonable usage guidlines of the SOGA in the above comments.

*phew* fingers hurt.

yes..they mentioned that problem is due to faulty clutch and it is going to cost me about £945 and if it has contaminated clucth slave cylinder then it will cost about £1365 altogether. Mercedes never mentioned that after fitting these parts problem still would be there.
Yes I am not a qualified one but what would be first thing comes to your mind when you see engine management light on the screen..I would think of engine oil..
Repair bill has been paid and AA is paying first £500 as I have cover with AA.I am asking AA to pay whole bill.
As I already said I am not a qualified but I can not figure it out that how gear box hydraulic pump went faulty within 2-3 hours after I left mercedes and I have been told that after fixing this pump problem would be resolved but why did they fail to diagnose this problem at early stage ..why did they need to change clutch and slave cylinder ??

Thanks

harry_sandha

dcfc79 wrote: »

i was new once but i still knew how to edit a post i made,

visidigi has me some valid points,

i have not seen such an arrogant *****

visidigi

harry_sandha wrote: »

i have not seen such an arrogant *****

And with that, I have just lost any interest in discussing your problem further.

Good Bye.

harry_sandha

visidigi wrote: »

And with that, I have just lost any interest in discussing your problem further.

Good Bye.

Sorry Sir..I dont understand why did you loose interest in discussing my problem further ..just because I call this person an arrogant who think he knows everything and those who do not know they are thick .. very well..so you r supporting him ..as you go through my all the replies to this user I have not used any offensive language but I could have used at my very first reply.. Instead of making him realise that he should consider me a newbie and ignore my posting of new thread insteadf of continuing existing ..you are telling me off..
but actually I have not done anything wrong..
I can point out so many sentences in our conversation as well where you tried to show me little as well..but still i respect you as you both r senior users of money saving expert.

THANK YOU VERY MUCH FOR YOUR HELP..

redped

Without getting involved in the politics of this thread, what exactly is it you would like? Obviously you want your car working again, but do you want money back from the garage, is a simple explanation of what was wrong the car enough, etc.?

Your first post was really long-winded, and I'm not sure what it is that you're after - it doesn't matter who said what between the AA & the garage, that's in the past. What would it take for you to have your car back on the road, and for you to be happy?

harry_sandha

redped wrote: »

Without getting involved in the politics of this thread, what exactly is it you would like? Obviously you want your car working again, but do you want money back from the garage, is a simple explanation of what was wrong the car enough, etc.?

Your first post was really long-winded, and I'm not sure what it is that you're after - it doesn't matter who said what between the AA & the garage, that's in the past. What would it take for you to have your car back on the road, and for you to be happy?

Thanks sir,

I just wanted a suggestion what should I do to get myself convinced that what garage has done to fix my car.. should have been done (in the same order)or not.
They changed clutch, clutch slave cylinder but problem was still there..then they realised that problem was in gear box's hydraulic pump and changed it. then they left fuse box cover loose in the bonnet which was melted and stuck to the engine..
I spoke to them about how I feel regarding work been done and I was assured they will contact me after discussing the matter in depth but no one come back to me...
I do not want to indulge myself into any technical conversation as I am a simple man and I thought I could get some hints from this website from I go to citizen advice bureau but some expert users want me to answer some question which I am far away from.
I would appreciate if you please suggest me what is the best thing to do.????

redped

From experience, garages will claim that the work they've done has fixed the problem - I've never heard one say that they think they've fixed it. It sounds like this garage has changed parts until the problem has gone away, something I've seen a BMW garage do - it's not that uncommon a way of doing things, unfortunately, especially as you're paying for it all. The fuse box cover problem shouldn't have happened, and if they haven't already fixed that themselves, I would expect them to do so.

At this stage I'd be asking their service manager if he was aware of everything that has happened with the car, but don't go in to all the detail you posted here - that's far too much detail. I know you're annoyed they haven't contacted you back - believe me, that's a common trait with a lot of garages.

You could ask if they'd be willing to reimburse you for some of the costs, given your hassle - they may agree, they may not; they may agree you giving you a free/reduced-price service in the future.

I'd try this approach first, before talking about lawyers or consumer courts - you want them to help you (by giving you some money back, if possible) - you don't want to alienate them.

harry_sandha

redped wrote: »

From experience, garages will claim that the work they've done has fixed the problem - I've never heard one say that they think they've fixed it. It sounds like this garage has changed parts until the problem has gone away, something I've seen a BMW garage do - it's not that uncommon a way of doing things, unfortunately, especially as you're paying for it all. The fuse box cover problem shouldn't have happened, and if they haven't already fixed that themselves, I would expect them to do so.

At this stage I'd be asking their service manager if he was aware of everything that has happened with the car, but don't go in to all the detail you posted here - that's far too much detail. I know you're annoyed they haven't contacted you back - believe me, that's a common trait with a lot of garages.

You could ask if they'd be willing to reimburse you for some of the costs, given your hassle - they may agree, they may not; they may agree you giving you a free/reduced-price service in the future.

I'd try this approach first, before talking about lawyers or consumer courts - you want them to help you (by giving you some money back, if possible) - you don't want to alienate them.

Thanks very much for your reply sir..thats what I wanted ..a little bit assurance.. much appreciated.. I will speak to mercedes and will post their reply as well...
Thanks and Regards

NeilF3485

harry_sandha wrote: »

Sorry sir..I am actually a human being.."Too error is human" I dont know how to use this forum more efficiently because I am a common man and not much into this thing..so instead of pointing out my weakness could you please suggest me anything relevant to the issue..
Thanks

I'm not sure Mr. Pope would be pleased with being misquoted.

I'm conscious that this could be construed as pointing out a weakness, and as "not being relevant to the issue", but I felt it was important.

Padz_2

NeilF3485 wrote: »

I'm not sure Mr. Pope would be pleased with being misquoted.

I'm conscious that this could be construed as pointing out a weakness, and as "not being relevant to the issue", but I felt it was important.

Pope pinched it from the Latin "Errare humanum est" Tried to find out who originally said it but the quote is attributed to quite a few philosophers. None of whom ever drove a Mercedes.