aggressive buyer - now claiming money back

hopeneeded

hi

last week I sold a dvd box set on ebay and sent it second class post as per sale. On my advert is said no returns.

The buyer reports this as damaged and wants his money back. It was sold as used and now I dont know to do.

P x

hermum

If the buyer opens a SNAD dispute then they will be told to return it tracked at their expense to get a full refund of their initial payment including p&p.
It's best to ask them to return it give them a refund, that way you cut out the dispute, which counts against you.

Oliver14

Saying No returns is pointless. If you misdescribed or the item was damaged in Transit you will have to refund, better to do it voluntatry and keep the buyer on side than be forced to. Offer them a refund on Return

lisawood78

Put it like this, if you recieved an item that was damaged, what would you want to happen next?
As above, refund the buyer upon return of the goods. And if it was damaged it would be nice to refund their return postage also (although you do not have to if you are a private seller)

Crowqueen

Agree with the others. In this situation the buyer is guaranteed by both Paypal and eBay up to 45 days so you need to accept it back before they start a dispute and leave you poor feedback. There are strict laws (never mind eBay rules) about buyers receiving items that are as described - and you described it as used, not damaged - so you can't just palm it off on them.

Sorry.

the_lunatic_is_in_my_head

OP, when the buyer says 'damaged' what do they mean?

mrbadexample

What part of that was aggressive? :huh:

ess0two

2nd class???your're lucky they have not claimed it was'nt recieved,leaving you well and truely out of pocket.

hermum

ess0two wrote: »

2nd class???your're lucky they have not claimed it was'nt recieved,leaving you well and truely out of pocket.

If it sold for under £46 then the seller is covered for non receipt through the COP.

soolin

ess0two wrote: »

2nd class???your're lucky they have not claimed it was'nt recieved,leaving you well and truely out of pocket.

Why?

If you are suggesting that every buyer on ebay is crooked then you are obviously using a different ebay to me. All my sub £46 items go 2nd class/ standard parcels or airmail as appropriate and I lose about 1 item in 1000.

hopeneeded

sorry I will explain more.

When he contacted me to let me know they were damaged, I replied within 20 minutes offered a full refund. I said they had gone out in genuine very good condition but things happen. I apologised and said if he returns then I will refund.

He in reply opened a case with ebay. He reported that I had not replied to him at all (all our emails were though ebay). When I replied to the case claim I again offered a full refund. He then became abusive saying that the goods were never in good condition and I was trying to con him. As such he wants me refund his return costs as well.

I told me to take it up with ebay from now on as I dont respond to abuse. His reply was that he would and give me negative feedback.

P.