TalkTalk webmail

spinybif_2

Talk Talk have put in a new imageg recognition step when logging in - has anyone actually managed to recognize the letters, have tried repeatedly to log in only to be rejected - Fuming !!!!:mad:

cleggie

I ahvent seen the image recognition thing yet...but my webmail is taking AGES to load!!

espresso

Why are you using your ISP's email service when there are plenty of better non ISP related e-mail providers to choose from?

Makes it much easier when you want to ditch the pathetic TalkTalk!

TalkTalk

Hi Spinybif,

Can you confirm is this an @talktalk.net email address or an @tiscali.co.uk address.

when testing our @talktalk.net account I cannot see that image verification is necessary to login, this is only relevant to resetting the account password. There is an audio assistance for these (a small button with a speaker and 4 lines to the right of the image) However we do appear to have identified a potential problem with this, which has been raised for further investigation.

Regards

Mark

grizzly1911

I haven't seen it.

have you tried logging in through AOL webmail?

danthemoneysavingman

dont use AOL

TalkTalk

Hi All,

I have been able to identify the captcha images when a password reset is required.

I have provided feedback on the legibility of these images and have received confirmation that some of these are currently being reviewed to check legibility as there have been some reports of customers being unable to recognise all the letters contained.

We are hoping that the relevant images will be removed from the databank in due course however in the mean time we can only request patience and to refresh the image if it is illegible.

Regards

Mark