Need Help People !!!

samtron1

Hi All,
Need some help on a claim.
Its with opus credit card was trying to claim back my PPI charges but they have wrote back saying that I had "LIFESTYLE INSURANCE PREMIUM" on my account and will not uphold my claim but they have not done a full and final response but have said if I can forward on relevant docs to support my claim they will look into it.
Can someone please tell me the difference as it is still a stitch up policy !!!.
Thanks all
Craig

amersall

Dont know if there is a difference with this.
Do you have the policy terms and conditions?,if not,i would ask them for these,it will tell you what insurance it is and what it covers,you can then take it from there.

magpiecottage

Have you submitted a PPI questionnaire or simply written in?

If the latter, I suggest you send in the questionnaire (keep a copy), include a request for a "final response" with your letter and get proof of posting (free from post office). Otherwise simply write back tell them that you are dissatisfied with their response because they have given no reasons for it.