KnowHow?

spikeyjac

CoolHotCold wrote: »

Yes. The SoC will always reply within 48 hours (Usually 24) so it's more than likely the person at currys failed to send it.

The Lexmark AIO printers are ALL networked up to send emails. It takes a button press and entering in the email on the screen to scan and email it. Should take no longer than 3 minutes to do it.

Thanks, took it to another Pcworld, and watched the woman send it off from a printer! Been over 24 hours now, but like you said it can take up to 48, so hopefully I'll get a phone call today!
Cheers,
Jack

spikeyjac

Still no phone call
I'll give it until tomorrow, and then Friday I will go and send the letter again to show them that I'm serious.
I hate sounding like such a prude, but it's situations like this that wind me up
Any other advice?
Thanks!
Jack

spikeyjac

Still no phone call, sent it on Monday

spikeyjac

bump can anyone advise me on the situation here?
The SOC team have failed to contact me twice now, and I'm getting pretty annoyed!
I go away in a week, and I was hoping to have this all sorted by then!
Jack

santer_2

You could e-mail their CEO, however, given the advice for contacting a CEO, maybe best to only say you have been trying for 10 days to get a response using services which should only take 2 days, also that you need something done as you need to use the machine while you are away in a week.

john.browett@dixons.co.uk CEO for Dixons Group

The Chief Executive Officers (CEOs) of companies are people who will respond to you depending on the content and tone of your e-mail. So, here are some hints and tips which should help to get a satisfactory reply:

• Be polite
• Keep the information concise and to the point
• Include customer reference numbers or invoice numbers, if applicable; Include a brief history of the issue, if applicable
• Do not accept being passed back to "Customer Services"
• Explain clearly what you want as a solution or outcome

spikeyjac

santer wrote: »

You could e-mail their CEO, however, given the advice for contacting a CEO, maybe best to only say you have been trying for 10 days to get a response using services which should only take 2 days, also that you need something done as you need to use the machine while you are away in a week.

john.browett@dixons.co.uk CEO for Dixons Group

The Chief Executive Officers (CEOs) of companies are people who will respond to you depending on the content and tone of your e-mail. So, here are some hints and tips which should help to get a satisfactory reply:

• Be polite
• Keep the information concise and to the point
• Include customer reference numbers or invoice numbers, if applicable; Include a brief history of the issue, if applicable
• Do not accept being passed back to "Customer Services"
• Explain clearly what you want as a solution or outcome

Unfortunately,
I emailed the letter to that email at the same time I created this thread
Still no response!
I'm getting very annoyed now, as I just want this ordeal over with!
My ideal resolution would be either a replacement or vouchers, this is because, when it was away for the two periods of time, I had to buy a new laptop, as I couldn't wait for it to be returned as I didn't know how long it was going to be!
Jack

santer_2

I would e-mail him a link to this thread

Also ask why there has been no response from anyone at DSG including him

spikeyjac

santer wrote: »

I would e-mail him a link to this thread

Also ask why there has been no response from anyone at DSG including him

Thanks,
Technically I have heard from KnowHow customer services, but all the guy said was that he could only either put it in for another repair and it could take up to 3-4 weeks, or I'd just have to put up with it..
Jack

spikeyjac

Just got off the phone with Knowhow, and they've told me that they've sent a letter out from their medics, stating that there's nothing they can do apart from for me to send it in again and have them asses it.
Can anybody advise what to do now, or should I just give up and send it in.
The main reason I don't want to send it in, is that come Saturday
1) I'll be living away from home so won't be in to receive the laptop if/when it comes back etc!
2) I'm actually starting university, and so I don't really want the stress of having to chase up my laptop, as they were useless last time at telling me what was going on..
Cheers
Jack

spikeyjac

Can anyone else help?
Thanks!
Jack