Urgent help - please help

saving123

just had email and someone has accessed my paypal account and withdrawn over £1000 to their account - cant get through to paypal as they are closed - what can i do?? no idea how this has happened? i have checked my paypal account and the money has def been withdrawn

please help thanks

vax2002

an e.mail ?
And did you sign in via this e.mail ?
if so you have just been phised
Log in via www.paypal.com and check again, DO NOT CLICK THE LINK, TYPE IT IN TO THE ADDRESS BAR OF YOUR BROWSER if it was a fake, change your passwords pronto, if it is legit and they have scammed you call the bank emergency fraud number and report it with the account details registered on paypal.
I will give you some good advice, paypal dont care and if you wait until they do the money will be long gone.

soolin

I'm with vax, that sounds awfully like one of the common paypal phishes.

OP, change every password you can immediately, including your email one and then go and check your paypal account again. Get those passwords changed immediately though.

chancesare_2

If you can, log in from another pc and change all your passwords including your email one.

saving123

basically someone has logged into my emails then got paypal to send them an email to reset the password then transferred the money. I thought it was funny i couldnt get into my email - when i did i saw immediately an email from paypal saying reset password and that the money had been transferred (they were both confirmed emails from paypal) - i have called paypal and also my bank, what else should i do, will i get the money back or probably not? so worried

chancesare_2

I know it's not a phone call, but do this anyway....Do whatever you can to bring your account to the top of the list with them.

To report unauthorised use of your PayPal account, follow these steps:!
!!
! If you are able to log in to your PayPal account
Log in to your PayPal account at https://www.paypal.co.uk
Click ‘Resolution Centre’!near the top of the page.
Click the orange!‘Dispute a Transaction’ button.
Select ‘Unauthorised transaction’ and click ‘Continue’.
Click the ‘Get PayPal Transaction ID’ button to display your history in a pop-up window.
Find the transaction you wish to report as unauthorised, then click the ‘Transaction ID’ link to add it to the report. Repeat for every transaction you wish to report, then click ‘Continue’.
Complete the reporting form then click ‘Continue’. If no unauthorised changes have been made to your account, select 'Other' and type 'No Changes'.
Review your report! then click ‘Submit’.

If you are unable to log in to your account

1.!Visit the PayPal website at https://www.paypal.co.uk
2.!Click the ‘Security Centre’ link at the top of the page.
3.!Select ‘Problem Account’ from the three options given in the centre of the page.
4.!Select ‘My account has been compromised’ from the three options given in the centre of the page.
5.!Click ‘Continue’ under ‘Unable to log in?’.
6.!Click ‘Continue’.
7.!Complete the reporting form and click ‘Preview’. If no unauthorised changes have been made to your account, select 'Other' and type 'No Changes'.
8.!Review your report! then click ‘Submit’.
9.!Confirm your account ownership by entering the financial information requested, and click ‘Continue’.

If reporting a suspicious or potentially fraudulent email that you have received, please forward the original email, including the header information to us at spoof@paypal.com.

saving123

i spoke to paypal and have reported it as unauthorised, i am so worried

chancesare_2

If you have spoken with them, then theres not much more you can do until they investigate.

Go over to the techie forum and get the pc geeks to help you sort out your pc. Anything that has a password, make sure it's changed, as I said, from another pc if possible. Each log in should have a different password.

You have done all you can, so just thank goodness you saw it now and not in two weeks time. Please let us know how you get on.

soolin

I'm with chancesare- spend the rest of tonight doing the most thorough clean possible on your PC

barmonkey

saving123 wrote: »

just had email and someone has accessed my paypal account and withdrawn over £1000 to their account - cant get through to paypal as they are closed - what can i do?? no idea how this has happened? i have checked my paypal account and the money has def been withdrawn

please help thanks

bumping this.

did you get this sorted ?