Dont understand debt on prepay meter!!

jonnyb1978

We have a pre payment meter with SP.

Latest bill states we are £46 in debit with them and i do not understand why? We were never in debt with them yet now they say we have used more than what we have paid into the meter. How is this possible if you only use what you put on.

There was an increase in prices so i can understand a small debt whilst it took time to update the meter. But the who cost since the prices went up is only £30 so the difference in old to new prices for that small period is only about £5.00

Everything else is how it has always been, so how do they work out that much in debt?

They also say they will take it off us through the meter yet is still states no debt. This is 3 weeks after they say they have updated it.

Its not alot but the priciple of the matter....They have increased the direct debit for the gas by £1 a month twice in the last year even after being £350 and now £630 in credit. (The boiler broke so we were paying yet no gas used). £630 in credit and they increase it by £12 a year after estimating we will use £650 worth for the next 12 months......i think they pluck figures out of thin air.

Ive initiated a transfer with EDF who say they will take meter out after 28 days. Again SP wanted £250. Half we get back in 12 months......Scottish rip off more like.

HappyMJ

Debit is good it means you have over paid. If you don't like paying monthly by DD then pay the whole bill quarterly.

Premier_2

jonnyb1978 wrote: »

...Ive initiated a transfer with EDF who say they will take meter out after 28 days. Again SP wanted £250. Half we get back in 12 months......Scottish rip off more like.

Suppliers who charge the customer (rather than make every customer have to pay!) for non essential meater changes typically charge about £50 per meter.

£250 may have been a refundable deposit, or at worst £200 refundable deposit and £50 charge - that would mean you get 4/5ths back after a year (assuming you pay the bills on time)

Even better, you get interest on the deposit which the supplier will also add to the amount they refund.

I suggest you check details out again carefully.
Whilst EDF, I believe, may not charge you the £50 to change the meter, they may well request a security deposit which as SP have suggested, is likely to be several hundred pounds.
(The decision on requesting a security deposit relates to the suppliers own credit lending criteria and/or the customers own credit rating)