Npower and increaed DD

Part_Mouse

Hi All

I need some advise, I pay my duel fuel bills via monthly dd, i recived a statement approx a couple of weeks ago saying i was in debit to the choon of near £450. Iv'e just checked my bank and without them telling me they have uped my dd to almost £110 a month from £24, can they just changed it without telling you?

Thanks

macman

No, they need to advise you if they want to change it. But, since £288pa is completly inadequate to cover any property on dual fuel, clearly it needs to increase substantially.
The £110 is to recover the debt as well as cover ongoing consumption. Once you are back in credit or zero balance, it can drop.
Your account should be credit at the end of summer.

Part_Mouse

macman wrote: »

No, they need to advise you if they want to change it. But, since £288pa is completly inadequate to cover any property on dual fuel, clearly it needs to increase substantially.
The £110 is to recover the debt as well as cover ongoing consumption. Once you are back in credit or zero balance, it can drop.
Your account should be credit at the end of summer.

Thanks, can't belive they didn't tell me they just took the money :mad::mad:

pauletruth

you will need to know what you have to pay to cover your bill then arange to payoff the debt . don't just let them set a figure you need to be able to afford it.

macman

Then ask your bank to do a DD repayment under the DD guarantee scheme.

Part_Mouse

Thanks for the info, is there anyone i can complain to as i wasn't informed about the increase?

macman

You complain to your supplier-who else?
But your remedy is through your bank.

Part_Mouse

macman wrote: »

You complain to your supplier-who else?
But your remedy is through your bank.

I have already complained to npower.I thought there was an energy watchdog.

nPower

Hi Part Mouse,

You should have received a letter to inform you of any changes to your monthly payments.

If you send me your account details to forumresponse@npower.com, I'll take a look into this for you.

Best wishes

Sally

notbritishgas

Part_Mouse wrote: »

Hi All

I need some advise, I pay my duel fuel bills via monthly dd, i recived a statement approx a couple of weeks ago saying i was in debit to the choon of near £450. Iv'e just checked my bank and without them telling me they have uped my dd to almost £110 a month from £24, can they just changed it without telling you?

Thanks

Normally on the statement they inform you that the DD will be increasing.
You have to look hard because it is quite often not that visible.

macman

Part_Mouse wrote: »

I have already complained to npower.I thought there was an energy watchdog.

There is. But you need to complete the process with Npower first.