Orange Internet

rjh090384

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

going mad here..this is a long one so bear with me

we got a new computer on boxing day connected up to internet and wouldnt work.
phoned orange who told u s we hadnt paid our bill and as we hadnt responded to their phone calls they cut us off. what had happened was we changed direct debit account and despite orange sending us a letter confirmign the change they knew nothing about it apparently. they had tried to phone us twice but tehy didnt leave a message adn had phoned in the middle of the day so we didnt know anythign about it.

we were told by girl on phone that because it was over £50 they couldnt just reactivate it. she could take new card details and when the payment came out on january 19th as scheduled, we would be reconnected. obviously i was not too happy with this. she said nothing they can do. so after an hour on an 0870 number (tried all numbers on saynoto087- but all engaged) she eventually put me through to a supervisor who advised us we could clear balance now with credit card and be reconnected. (the previous girl had told us this wasnt possible) so we were reconnecte dthat night but next day our computer broke so we got a new one.

got it home and our intrenet was down again. phoned up cusotmer services (40 mins on holdm, again 0870) who told us that it woudlnt be reconnected until 19th same as the girl last night told us we got through to a different supervisor who told us the paymkent was accepted and we should be connected but ti must be something technical. went through to technical who went through a whole speil and then told us they had reported it and if it wasnt fixed in forty eight hours to phone back. so we did.

the next guy told us bt dont work weekends so we nee to phone back on monday. all sorts of rubbish. this went on for a while oh wiat 48 hours etc. tehn they eventually did a line test on 2nd january (i think) and were told to call back in 48 hours for results. so we called adn were told it will be definatley fixed in 48 hours call back then if it isnt. so it still wasnt so we called every day.bt admitted fault on 5th january and system hadnt updated so we were told phoen back tomorrow , tehn next day, then next day then told oh i have put u aas priority phone back in 5 hours etc. we were then phoned on tuesday by escalations after much angery calls etc. he said he would escalate to head office and to phone back in 48 hours.

i phoned back yesterday and was told that he doesnt know why escalations told me to call back as the head office team take at least 5 wroking days to respond. i then decided i wanted to cancel. the guy put me through to escalations again who told me it would cost 17.99 to cancel plus an outstanding balalnce needs to be paid! now as far as i was aware the balance had been paid in the first phone call. then he said we woudl have to put a cancellation in writing and it wouldnt be cancelled for a month.

so now we are left with broken internet, no cancellation for a month and nothing i can do about it until they get off t heir backsides adn chase bt.

help me!!

ps just checked my phone bill
28 DEC 21:20 08700 102462 00:04:38 0.164
29 DEC 13:04 08700 102462 00:30:54 1.865
29 DEC 13:35 08700 102462 00:07:13 0.455
29 DEC 13:42 08700 102462 00:32:33 1.963
29 DEC 14:15 08702 202002 00:01:03 0.088
29 DEC 14:16 08702 202002 00:01:23 0.108
29 DEC 14:18 08702 202002 00:07:47 0.489
29 DEC 14:45 08700 102462 00:02:26 0.171
29 DEC 17:21 08700 102462 00:02:43 0.188
29 DEC 17:24 08700 102462 00:02:08 0.153
29 DEC 17:26 08700 102462 00:15:51 0.969
29 DEC 21:06 08700 102462 00:01:41 0.076
29 DEC 21:08 08700 102462 00:10:59 0.352
29 DEC 21:19 08700 102462 00:18:34 0.577
30 DEC 07:38 08700 102462 00:00:34 0.033
30 DEC 07:39 08700 102462 00:02:17 0.055
30 DEC 08:01 08700 102462 00:20:05 0.281
30 DEC 11:17 08700 102462 00:02:28 0.057
30 DEC 11:20 08700 102462 00:04:06 0.078
30 DEC 12:24 08700 102462 00:23:54 0.330
30 DEC 13:27 08700 102462 00:19:04 0.268
30 DEC 14:49 08700 102462 00:05:13 0.092
30 DEC 15:10 08700 102462 00:08:42 0.136
31 DEC 10:27 08700 102462 00:39:46 0.531
01 JAN 09:51 08700 102462 00:02:45 0.190
01 JAN 09:54 08700 102462 00:03:16 0.220
01 JAN 12:26 08700 102462 00:16:51 1.029
02 JAN 10:20 08700 102462 00:16:47 1.025
02 JAN 16:52 08700 102462 00:05:14 0.337
02 JAN 18:33 08700 102462 00:31:12 0.953
04 JAN 09:53 08700 102462 00:03:42 0.246
05 JAN 10:00 08700 102462 00:03:40 0.244
05 JAN 10:04 08700 102462 00:00:21 0.047
05 JAN 10:04 08700 102462 00:17:39 1.076
05 JAN 15:33 08700 102462 00:00:09 0.035
05 JAN 15:33 08700 102462 00:07:31 0.473
06 JAN 13:59 08700 102462 00:08:40 0.136
08 JAN 10:18 08700 102462 00:13:10 0.809
08 JAN 10:33 08700 102462 00:15:37 0.955
08 JAN 20:10 08700 102462 00:00:49 0.050
08 JAN 20:11 08700 102462 00:12:36 0.400

TOTAL TOO MUCH!!!!