hfc update

KIMY

Hi Di, had a call from HFC last week the lady was very concerned with regards me receiving a letter stating all my paperwork and details destroyed after SAR requested. She stated she was from HFC PPI investigations and would be investigating and contacting my adjuicator.
Today l received a call from my adjuicator informing me that she had contacted her and they had now found my first loan agreement which was for £3000 with front loaded PPI and she had sent a copy to my adjuicator, this is the first loan of which they wrote and said all details destroyed the second loan which was consolidating the £3000 was for £15000 and is later than £3000 loan but they say they cant now locate this ?
My adjuicator says l paid 26%APR on this front loaded PPI and she is now going to work out based on this info how much PPI l would have paid on £15000 and will call me when she has calculations before she put these to HFC.
I know l may sound naive but does this mean she is upholding my claim and now they have proved themselves of being dishonest by now producing this loan agreement after they refused SAR and stated all destroyed surely this is more positive.
Please advice your thoughts.

di3004

KIMY wrote: »

Hi Di, had a call from HFC last week the lady was very concerned with regards me receiving a letter stating all my paperwork and details destroyed after SAR requested. She stated she was from HFC PPI investigations and would be investigating and contacting my adjuicator.
Today l received a call from my adjuicator informing me that she had contacted her and they had now found my first loan agreement which was for £3000 with front loaded PPI and she had sent a copy to my adjuicator, this is the first loan of which they wrote and said all details destroyed the second loan which was consolidating the £3000 was for £15000 and is later than £3000 loan but they say they cant now locate this ?
My adjuicator says l paid 26%APR on this front loaded PPI and she is now going to work out based on this info how much PPI l would have paid on £15000 and will call me when she has calculations before she put these to HFC.
I know l may sound naive but does this mean she is upholding my claim and now they have proved themselves of being dishonest by now producing this loan agreement after they refused SAR and stated all destroyed surely this is more positive.
Please advice your thoughts.

Hi KIMY

Thanks for posting your update, and what a turn up on the books.

In my opinion, yes it looks like they've upheld it, as they have mentioned about trying to work out the figures.:T

In fact, I received a letter from HFC investigations last week as well, who have apologised (for them giving me the wrong information since 2008), they blamed the broker for selling the ppi and it was all along HFC/Endeavour personal finance.

Please keep me posted KIMY, I do really think this is the news you've been waiting for x;)

KIMY

Many thanks Di, just received a copy of credit agreement first loan which was taken out in Nov 2000 and she kindly scanned over, she said she is going to use info from this to calculate the loan based on 26.8% APR with borrowing 15,000 over 10 years.
My only concern is the loan agreement they have miracolusly retrevied from being destroyed is from Nov 2000 and l am worried they may have only found this one because HFC was not regulated to 2001. I know it may seem l am not been positive but they have lied so much l would not put it past them to use any trick in the book.
Good luck with yours.keep you updated and really hope you are right that my adjuicator is going to uphold my claim.
Many thanks for your time and all your advice you are inspiration to us all.

di3004

KIMY wrote: »

Many thanks Di, just received a copy of credit agreement first loan which was taken out in Nov 2000 and she kindly scanned over, she said she is going to use info from this to calculate the loan based on 26.8% APR with borrowing 15,000 over 10 years.
My only concern is the loan agreement they have miracolusly retrevied from being destroyed is from Nov 2000 and l am worried they may have only found this one because HFC was not regulated to 2001. I know it may seem l am not been positive but they have lied so much l would not put it past them to use any trick in the book.
Good luck with yours.keep you updated and really hope you are right that my adjuicator is going to uphold my claim.
Many thanks for your time and all your advice you are inspiration to us all.

Hi KIMY

Your very welcome.

Well after what they have put you through for the wrong-doings they should deal with the 2000 case as a goodwill I think.

Don't worry, I know what you mean though and I'm sure all will be fine, all crossed here for you and thank you.:A:A xx

KIMY

Hi Di, just received a email from my adjuicator, what do you think ?

I have not yet calculated the approximate amount. I intended to do this by Friday and have been considering from the information you have given me how I can go about fairly calculating the redress. I hope to be able to provide you with an estimate tomorrow, but bear in mind that this would also have to be calculated more accurately and agreed by HFC Bank

Maybe l am being too optimistic but this is getting more promising, although it will be interesting to hear HFC response. This l premuse will be both loans PPI amalgmated as my adjuicator has the agreement from the first loan what was found after been destroyed.This was for £3000 over 36 months with front loaded PPI £526.91 with 26.6% interest = £742.32 payable 36 months £20.62 and was paid off in full after 30 months with no PPI rebate for early settlement.
The other loan was for £15,000 and run for only 2 years but was front loaded PPI, not sure what was paid

di3004

KIMY wrote: »

Hi Di, just received a email from my adjuicator, what do you think ?

I have not yet calculated the approximate amount. I intended to do this by Friday and have been considering from the information you have given me how I can go about fairly calculating the redress. I hope to be able to provide you with an estimate tomorrow, but bear in mind that this would also have to be calculated more accurately and agreed by HFC Bank

Maybe l am being too optimistic but this is getting more promising, although it will be interesting to hear HFC response. This l premuse will be both loans PPI amalgmated as my adjuicator has the agreement from the first loan what was found after been destroyed.This was for £3000 over 36 months with front loaded PPI £526.91 with 26.6% interest = £742.32 payable 36 months £20.62 and was paid off in full after 30 months with no PPI rebate for early settlement.
The other loan was for £15,000 and run for only 2 years but was front loaded PPI, not sure what was paid

Hi KIMY

That looks so promising and in my opinion its defo upheld.:T:T

If you post your figures on the above thread called "How the FOS calculates Refunds" one of the folks, Niggly, Tifosi maybe Ian will be along at some point to check them out for you.;)
https://forums.moneysavingexpert.com/discussion/1596473

KIMY

Many thanks keep you updated :A